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I would like to file a complaint against Casoola Casino regarding my delayed withdrawal and lack of proper customer support.

On May 20, 2026, I requested a withdrawal of $400 CAD via Interac e-Transfer. Since then, the withdrawal has remained stuck in "Under Review" status and I have not received my money.

Transaction ID:

[redacted]

This is my first withdrawal with the casino. I have waited patiently and fully cooperated, however the casino keeps delaying the payment without providing a clear explanation or timeframe.

I attempted to contact the casino support and complaints department, but the complaints email address provided by the casino does not work. My email could not be delivered because the domain/address appears invalid.

I am very concerned because:

the withdrawal has been pending for an unusually long time,

the casino is not providing meaningful assistance,

and their complaints contact appears unreachable.

I am requesting AskGamblers assistance in resolving this matter and helping me receive my withdrawal.

I have attached:

screenshots of the withdrawal status,

screenshots of the failed email delivery,

and any other evidence required.

Thank you for your help.

Hello,

Thank you for opening my complaint.

My withdrawal of C$400 is still delayed and I have not received a clear explanation from Casoola Casino.

I completed all requested verification steps and I would appreciate your assistance in resolving this issue as soon as possible.

Please let me know if you need any additional information or screenshots from me.

Thank you.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Evike1989,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Could you please confirm if your account is fully verified?
• Have you accumulated your winnings with or without an active bonus?
• Did you reach out to the casino's live chat support?
• Could you please post a screenshot of your withdrawal status? For some reason, I cannot see any of the images that you said you had attached to your message.

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

Dear Evike1989,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru