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Deposit took hours to appear in balance despite it being confirmed on the block chain in 20 minutes ,then when my bet won i had to wait almost a day for these funds to appear in my balance despite the fact that the bet was marked as a win as soon as soon as a match was over. Live chat was no help and only gave generic answers like "the internal department is working on your case" etc. Would not recommend this site, I've had countless problems over the months i've been using it from not being able to withdraw to waiting for deposits and bets to settle for a prolonged period of time. The site recently added new features but cant even get the basics right.

Dear Daniel,

Thank you very much for submitting your query. I’m sorry to hear about your negative experience.

I’m not sure how could I be of help. I would recommend sharing your experience in our Forum https://casino.guru/forum, where it will be accessible and visible for more players.

For the future references, as you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on any sports betting related cases.

Please do not hesitate to contact me if there’s anything else, I could do for you, otherwise I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Petronela

Dear Daniel,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.