Hej,
Mange tak for din klage. Jeg er ked af at høre om dit problem. Lad mig stille dig et par spørgsmål, så jeg kan forstå hele situationen fuldt ud.
- Har du opfyldt alle bonusomsætningskravene?
- Er gevinsterne stadig synlige på din kontosaldo, eller er de blevet fjernet?
- Kunne du venligst sende mig et link eller et skærmbillede af den bonus, du aktiverede og spillede med?
Jeg håber, at vi kan hjælpe dig med at løse dette problem hurtigst muligt.
Mange tak på forhånd for dit svar.
Med venlig hilsen,
Attila
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you completed all of the bonus wagering requirements?
- Are the winnings still visible in your account balance, or have they been removed?
- Could you please send me a link or a screenshot of the bonus you activated and played with?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
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