Daytonaspin Casino - Spillerens udbetaling er forsinket på grund af gentagne anmodninger om dokumenter.

For over one month, I have been trying to withdraw my winnings of approximately CHF 8,000. Although my account has already been verified, I continue to receive repeated requests for additional documents.

Instead of requesting all necessary documents at once, the casino waits several days, asks for one document, reviews it, then several days later requests another. This process has been repeated multiple times, causing unnecessary delays.

For example, I was asked to provide a selfie holding my ID in one hand and a piece of paper with a verification number in the other. After submitting it, the casino rejected the photo, claiming my ID was not readable and that both hands were not fully visible. I complied and submitted a new photo, only for my withdrawal to be delayed again because they requested yet another document, this time a salary statement.

This pattern of requesting documents one by one, rather than informing me of all requirements from the outset, appears to be an unreasonable delay in processing my withdrawal. I have fully cooperated with every request, yet my withdrawal remains pending after more than a month.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Daytonaspin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible? Can you log in?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the verification requirements you refer to in your post, including the most recent ones? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear PamelaS,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru