Dudespin Casino - Spilleren kæmper for at få støtte fra casinoet.

Hello everyone,

I've been registered at this casino for several months now. During this entire time, I haven't been able to contact customer service via email. Of course, I know the correct address... I ignored it at first... but when I requested account closure due to gambling problems, I became increasingly frustrated by not receiving a response! I pointed this out several times in the live chat... which, as is so often the case, seems incompetent! I also received nothing after requesting an email for verification.

I've reported my problems here several times... no response! That can't be right, can it? Please help me with this matter.

Hallo erstmal ,

ich bin mittlerweile seit mehreren Monaten in diesem Casino angemeldet.in dieser ganzen Zeit habe ich es nicht geschafft Kontakt per email zum Kundendienst aufzubauen.die richtige Adresse ist mir natürlich bekannt..habe das am Anfang noch ignoriert..als ich aber um kontoschliessung gebeten habe aufgrund von spielproblemen hat es mich mehr und mehr geärgert keine Antwort zu bekommen ! Ich habe im livechat mehrfach darauf hingewiesen..dieser scheint wie so oft unfähig ! Auf meine Bitte mir zur Überprüfung eine email zu schicken kam auch nichts an .

habe auch hier mehrfach von meinen Problemen berichtet ..keine Reaktion ! Das darf doch nicht sein oder ? Bitte helfen sie mir in dieser Angelegenheit

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dudespin Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps if available, to my email at tomas@casino.guru
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?

If your account is currently not blocked, as the next step, I recommend you contact the casino again with a new self-exclusion request via email at support@dudespin.com, and at the same time, include me in the copy of the email at tomas@casino.guru

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Dudespin Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, thank you for addressing the complaint! I sent the most relevant email! Good luck! 👍🏻

Hallo danke das ihr euch der Beschwerde annehmt ! Ich habe die relantesten email geschickt !viel Erfolg 👍🏻

Thanks for your patience.

I went over the communication you shared with me.

Please note that the screenshots of the emails from December and January you shared don't have the recipient's address visible.

Could you please share the emails in a format that the casino can be identified as the recipient?

I apologize for the inconvenience.

Send the evidence to my email at tomas@casino.guru

Hello ,

I forwarded the emails to her with the recipient address.

Hallo ,

habe die Emails mit empfangsadresse an sie weitergeleitet

Dear Andreanders,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor (igor.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Andreanders,

I am sorry to hear about your problem with Dudespin Casino.

I will now try to contact a Dudespin Casino representative via email, live chat on their website, and by any other possible means. Hopefully, they will join this conversation and participate in resolving your complaint.

If a Dudespin Casino representative joins this case, please respond so that we can work toward resolving the issue as soon as possible.

Best regards,

Igor

Okay, that sounds promising! I've also mentioned many times in the chat that I can't reach anyone by email or get any replies! Thank you for your help.

Ok ..klingt ja schonmal ganz gut! Ich habe auch viele Male im Chat darauf hingewiesen das ich per email keinen erreiche bzw. keine Antwort bekomme ! Danke für ihre Hilfe

I'm really curious to see how this will develop 😬

Bin wirklich gespannt wie sich das entwickeln wird 😬

I'd really be interested to know if you've already been able to make contact with an employee... Best regards

Es würde mich wirklich interessieren ob sie bereits Kontakt zu einem Mitarbeiter aufbauen konnten..viele Grüße

Hello,

Quick update... my player account is still open and I have unrestricted access! I tried again to report the problem via email and live chat... without success! Additionally, I was able to make several more deposits! I've visited many similar casino platforms before, but I've never had any problems with email communication!

This is truly frustrating! For my own protection, I've had my bank account blocked for such transfers. I will gladly determine the actual amount in dispute since my initial self-exclusion request! Thank you for your support.

Hallo,

kurzes Update..nach wie vor ist mein spielerkonto geöffnet und ich habe uneingeschränkten Zugang ! Habe nochmal probiert per email und im livechat auf das Problem aufmerksam zu machen ..ohne Erfolg ! Zusätzlich habe ich erneut einige Einzahlungen tätigen können ! Ich habe schon viele ähnliche Casino Plattformen besucht aber Probleme beim email Verkehr gab es nie !

Das ist ist wirklich frustrierend! Habe zum Selbstschutz mein Bankkonto für derartige Überweisungen sperren lassen.gerne werde ich den tatsächlichen streitbetrag seit meinem ersten Antrag zum selbstausschluss ermitteln ! Danke für ihre Unterstützung

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Then I guess I'll have to give up hope of a refund...😞 Are there no other options or steps I can take?

Dann muss ich wohl meine Hoffnungen auf Erstattung begraben ..😞 gibt es denn sonst keine Möglichkeiten oder Schritte die ich einleiten kann ?

I lost control again today and deposited €200 there 🙁

Ich habe heute erneut die Kontrolle verloren und 200 € dort eingezahlt 🙁

I'm speechless at what I was told in the live chat today.

Ich Finde keine Worte für das was mir heute im Live Chat gesagt wurde

Na toll 😭

.

Dear Andreanders,

I have repeatedly tried to contact Dudespin Casino but have had no success. Unfortunately, without cooperation from their side, there is little that can be achieved. Since the casino operates without a valid license and does not refer to any ADR service, there is no gaming authority to turn to.

I will now close the complaint as unresolved.

I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and you will be notified by email.

I recommend choosing casinos based on their reviews and ratings in the future to avoid situations like this.

I am sorry we could not be of more help on this occasion.

Best Regards,

Igor

We’ve reopened this complaint at the request of Dudespin Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear all,

I would like to inform you that I have managed to get in touch with the casino representative.

They are currently experiencing issues logging into our system, and we are working to resolve the matter.

Additionally, the casino has requested the player’s email address so that, in the meantime, the case can be investigated.