Dudespin Casino - Spillerens udbetaling er forsinket.

Hello, I made my first withdrawal on May 17th. Then on May 18th and 19th, I made the next €500 each day (due to the daily withdrawal limit).

After a week, I contacted customer support via chat, but since then I've only received the same automated, standard replies every day. Everything is still just "being processed," but nothing is progressing. According to the provider, and despite multiple inquiries, I don't need to verify my account.

Hallo ich habe bereits am 17.5 meine erste Auszahlung getätigt. Und am 18.5 und 19.5 dann jeweils die nächsten 500€( aufgrund des auszahlungslimits pro Tag) .

nach einer Woche habe ich den Chat kontaktiert aber erhalte seitdem täglich nur die gleichen automatischen Standard Antworten. Aber alles ist weiterhin nur in Bearbeitung aber es geht nicht weiter. Verifizieren muss ich auch nicht laut dem Anbieter und mehrmaliger Nachfrage.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Could you kindly specify what games you played to accumulate your winnings?
• Did you accumulate these winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika