Hej Karla,
Tak for din fortsatte rådgivning og lydhørhed. Jeg føler, at du faktisk prøver at hjælpe mig, og det giver mig håb. Det har været en meget forfærdelig oplevelse, og jeg vil bare have, at det er overstået. Jeg forstår fuldt ud, at du ikke kan diktere udbetalingsreglerne, men jeg har nogle flere spørgsmål.
- Deres vilkår og betingelser nævner, at tredjeparter skal interagere med dem, men min bekymring er, om I interagerer på mine vegne. Kan de låse min konto, eller har de grunde til ikke at udbetale?

- De har en klage-e-mailadresse, skal jeg selv indgive en klage først? Jeg tror ærligt talt ikke, de er interesserede nok til at tage mig alvorligt, sandsynligvis bare endnu en forsinkelsestaktik.
Hvad angår den seneste tidslinje, er her hvad der er sket:
2. april - KYC verificeret
14. april - modtog 2 udbetalinger på $1200 og $750
16. april - modtog 1 udbetaling på $1200
5. maj - 9. maj - degraderede mig fra niveau 3 til niveau 1, og fordi jeg ikke foretager nogen indbetalinger. Hvorfor skulle jeg foretage indbetalinger, når de ikke udbetaler mig regelmæssigt? Jeg gik frem og tilbage i et par dage og forklarede, at jeg ville spille, hvis de kunne opbygge tillid og udbetale mig regelmæssigt.
9. maj - Sendte en e-mail til min VIP-vært om hvorfor, men fik en e-mail fra supporten om, at de "Vi oplever i øjeblikket et stort antal transaktioner, hvilket har forårsaget en lille afmatning i vores finansafdeling."
14. maj - sendte endnu en e-mail til VIP-værten med mere frustration og skuffelse, og modtog denne e-mail fra supportteamet, ikke VIP-værten. Hun har forladt mig, hvilket er interessant, fordi jeg faktisk talte med en repræsentant i telefonen.
Tak, fordi du kontaktede Dudespin.coms supportteam.
"Vi forstår fuldt ud, hvordan det kan føles at vente på dine velfortjente belønninger, og vi er enige i, at dine udbetalinger har været længe forsinkede. Der er dog ingen grund til bekymring - dine penge er sikre, og du vil modtage dem snart."
På grund af stor trafik kan der forekomme forsinkelser, men vi vil gerne informere dig om, at vi gør vores bedste for at behandle din anmodning hurtigst muligt. Vær opmærksom på, at vores økonomiafdeling arbejder på at forbedre vores tjenester. Tak for din forståelse og tålmodighed i denne periode.

Jeg kontaktede også chatten, det føles bare som en bot 🙁
Yderligere spørgsmål:
1. Vil du have, at jeg videresender dig e-mailkæden?
2. Må du fortælle mig, hvordan du engagerer dem, og hvad din succes er med dette websted?
Til sidst vil jeg med glæde donere til jeres hjemmeside og team, hvis I kan skaffe mig min gevinst. Jeg vil bare have, at dette mareridt skal være overstået.
Mange tak!
Hi karla,
thank you for your ongoing advice and responsiveness. I feel you are actually trying to help me and this give me hope. This has been a very terrible experience and i just want it to be over with. I totally understand you cant dictate the withdrawal rules but i do have some more questions.
- their terms and conditions talk about having 3rd parties interact with them, my worry is if you engage on my behalf. Can they lock my account or have reasons to not pay out?

- they have a complain email address, should i raise a complaint myself first? I honestly dont think they care enough to take me seriously, probably just another delay tactic.
As for the recent timeline here is what has happened,
april 2- kyc verified
april 14- received 2 withdraws of $1200 and $750
april 16- received 1 withdrawal of $1200
May 5- may 9th - demoted me from level 3 to level 1 and because im not making any deposits. Why would i make deposits when they wont pay me out consistently. went back and forth for a couple days explaining that i would play if they could build some trust and pay me consistently.
May 9th - Emailed my vip host why but got an email from support that they "We are currently experiencing a high volume of transactions, which has caused a slight slowdown in our Finance Department."
may 14- sent another email to the vip host with more frustration and disappointment and received this email From the support team not the vip host. She has abandoned me which is interesting because i actually talked to a representative on the phone.
Thank you for contacting the Dudespin.com support team.
"Please know that we completely understand how it can feel to wait for your well-earned rewards, and we agree that your withdrawals has been long overdue. However, there is not cause for concern - your funds are safe, and you will receive them soon.
Due to high volume, there may be delays, however we would like to inform you that we are doing our best to process your request as soon as possible. Please be informed that pur Financial Department is working to improve our services. Thank you for your understanding and patience during this time."

I also contacted the chat, it just feels like a bot 🙁
Further questions:
1.Do you want me to forward you the email chain?
2.Are you allowed to tell me how you engage them and what your success is with this site?
Lastly, i would gladly donate to your website and team if you can get my winnings for me. i just want this nightmare to be over with.
thank you so much!
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