Fairspin Casino - Spillerens konto er blevet lukket, og pengene er tilbageholdt.

Dispute Summary

I am filing an official regulatory complaint against the operator of fairspin.tv regarding arbitrary account restrictions, unjustified revocation of token holding rights, complete account closure, and the retention of my funds.

1. Full Verification Compliance

My account completed High-Level KYC Verification, which was explicitly confirmed as 100% complete by Fairspin Support in writing on May 6, 2026.

2. Timeline of Operator Violations

• May 6, 2026: Immediately following my verified KYC status, Fairspin arbitrarily restricted my account by lowering my withdrawal limits to $500 USD per week and revoking my TFS token holding/staking rights, despite my account having an active holding limit exceeding 100 Million tokens. At this point, my balance was 5,482,000 TFS tokens (valued at $10,817 USD).
• June 3 – June 29, 2026: Restricted to forced weekly installments of $500, my balance was systematically drawn down to 4,000,000 TFS ($6,582 USD) on June 3, and 3,100,000 TFS ($4,944 USD) on June 29.
• June 29 – July 14, 2026: I continued liquidating ~40,000 TFS daily while requesting maximum allowed withdrawals.
• July 13, 2026: I requested a standard $500 USD withdrawal, which remained pending.
• July 14, 2026: Without prior notice, explanation, or evidence of any terms violation, Fairspin completely blocked my account access.

3. Financial Breakdown at Closure

Pending Cash Withdrawal: $500 USD (submitted July 13)

Main Casino Cash Balance: ~$1,000 USD

Remaining Token Balance: ~2,500,000 TFS (valued at ~$3,900 USD at time of block)

Total Disputed Balance: ~$5,400 USD

Requested Regulatory Intervention

I requested that the Anjouan Gaming Board require Fairspin to:

Release the $500 USD pending withdrawal submitted on July 13.

Remit the remaining ~$1,000 USD main casino cash balance.

Liquidate and pay out the remaining ~2,500,000 TFS token balance (valued at ~$3,900 USD) to my designated crypto wallet.

Formally close the account once all funds are fully remitted.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Have you contacted the casino customer support via email to ask about the reason why your account was blocked?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Thank you for your reply. Could you please forward all documents you provided to the casino for verification?

You can send the information to my email address: attila.g@casino.guru.

Thank you very much for your patience and cooperation.

hey Attila,

I've just sent the e-mail over to you with everything I got attached.

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear laszlonagy,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from Fairspin Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear Fairspin Casino,

Please provide detailed information regarding the player’s issue, specifically the exact reasons why the account was closed and the winnings were confiscated, including any alleged rule violations or relevant terms and conditions.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Samuel,

Thank you for your message.

We are reviewing the information you provided and will get back to you soon with further details on this matter.

Thank you for your understanding and cooperation.

Kind regards,

Fairspin Team

Hello everyone,

thank you, Fairspin Casino, for the update.

I will wait for your further information and clarification regarding the case. Please let us know in the complaint thread once you have an update.

Thank you both for your cooperation.