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Dear Casino Guru Team,

I am hereby filing a complaint against the online casino GladiatorsBet. The casino is refusing to pay out my fairly earned winnings of €150.00 and is simultaneously blocking my deposit of €30.00.

The timeline:

May 29th: I made a deposit of €30.00.

Until June 22nd: My subsequent payout was blocked for almost a month on the grounds that there were supposedly still "outstanding bonuses", although this was not the case.

After June 22nd: My withdrawal was completely cancelled by the payment department. The winnings of €150.00 were deleted from my balance.

The problem and unfair practices:

Blanket accusations: The casino sent me a standardized email containing a blanket list of four different, serious violations of their terms and conditions (VPN usage, document forgery, bonus abuse, fraud/game manipulation) based on clause 5.9.5. Despite my inquiries, no specific reason was given, nor was any evidence provided. I have demonstrably not violated any of these rules.

Artificial block on my own funds: In the same email, the casino informed me that my €30.00 deposit was still available in my gaming account and that I could withdraw it. However, this is practically impossible, as GladiatorsBet has set a minimum limit of €100.00 for all withdrawal methods.

The casino has not only withheld my winnings without proof, but is also deliberately freezing my remaining personal funds (€30.00) through unrealistic payout limits.

I politely request the Casino Guru team to provide support and mediation so that my balance of €180.00 (€150 winnings + €30 deposit) or at least my blocked personal funds can be manually paid out to me.

Thank you so much for your help.

Best regards

Oliver ****

Sehr geehrtes Casino-Guru-Team,

ich reiche hiermit eine Beschwerde gegen das Online-Casino GladiatorsBet ein. Das Casino verweigert mir die Auszahlung meiner fair erspielten Gewinne in Höhe von 150,00 € und blockiert gleichzeitig meine Einzahlung von 30,00 €.

Der zeitliche Ablauf:

29.05.: Ich habe eine Einzahlung in Höhe von 30,00 € vorgenommen.

Bis 22.06.: Meine anschließende Auszahlung wurde fast einen Monat lang mit der Begründung blockiert, es gäbe angeblich noch "offene Boni", obwohl dies nicht der Fall war.

Nach dem 22.06.: Meine Auszahlung wurde von der Zahlungsabteilung komplett storniert. Der Gewinn von 150,00 € wurde von meinem Guthaben gelöscht.

Das Problem und unfaire Praktiken:

Pauschalierte Vorwürfe: Das Casino hat mir eine standardisierte E-Mail geschickt, in der pauschal vier verschiedene, schwere AGB-Verstöße (VPN-Nutzung, Dokumentenfälschung, Bonusmissbrauch, Betrug/Spielmanipulation) nach Klausel 5.9.5 kopiert wurden. Mir wurde trotz Nachfrage kein konkreter Grund genannt oder Beweise geliefert. Ich habe nachweislich gegen keine dieser Regeln verstoßen.

Künstliche Blockade des Eigengeldes: In derselben E-Mail teilte mir das Casino mit, dass meine Einzahlung von 30,00 € weiterhin auf meinem Spielkonto verfügbar sei und ich diese abheben könne. Dies ist jedoch faktisch unmöglich, da GladiatorsBet für alle Auszahlungsmethoden ein Mindestlimit von 100,00 € festgesetzt hat.

Das Casino hat somit nicht nur meine Gewinne ohne Beweise einbehalten, sondern friert auch mein verbleibendes Eigengeld (30,00 €) durch unrealistische Auszahlungslimits absichtlich ein.

Ich bitte das Casino-Guru-Team höflich um Unterstützung und Vermittlung, damit mir mein Guthaben von insgesamt 180,00 € (150 € Gewinn + 30 € Einzahlung) oder zumindest mein blockiertes Eigengeld manuell ausgezahlt wird.

Vielen Dank für Ihre Hilfe.

Mit freundlichen Grüßen

Oliver ****

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with GladiatorsBet.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was restricted?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus? Which one?
• If needed, send additional information to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

all bonuses played

alle gespielten Boni

I have been playing at the casino since May 24, 2026, and the payout restriction was implemented on May 27.

At that point, I had no active bonuses left, only available ones.

However, I waited until the new available bonus for the deposit had expired.

As I was told... I waited until June 23rd.

By the way, I first had to play through the other bonus after making a deposit, the one shown in the screenshot. When I won with that one, I didn't activate the new bonus so that a withdrawal could be processed successfully.

Ich spiele im Casino seit 24.05.2026 und eingeschränkt wurde die Auszahlung am 27.05.

Zu dem Zeitpunkt hatte ich keine aktiven Bonie mehr nur verfügbare.

Ich habe dennoch gewartet bis der neue verfügbare Bonus für die Einzahlung abgelaufen war.

So wie mir mitgeteilt wurde... hab bis 23.06. gewartet.

Ich musste BTW erst den anderen Bonus nach Einzahlung spielen der im Screenshot. Als ich damit gewonnen habe, habe ich den neuen Bonus nicht aktiviert damit eine Auszahlung erfolgreich durchgeführt werden kann.

I used casino slot games to build up my bankroll.

I reached the balance with the following bonus

Ich habe Casino Slot Spiele zum Aufbau des Guthaben genutzt.

Ich habe das Guthaben mit folgenden Bonus erreicht

Dear Oliver1980,

Thanks so much for sharing all the details and taking the time to explain everything so clearly. I really appreciate it.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka (miroslava.d@casino.guru), who will contact the casino directly and manage all communication from here. We want to be fully transparent with you. In the past, some of our messages to this casino have gone unanswered, so there’s a chance they may not respond again. However, we’ll do everything we can to encourage their cooperation and give your case the best possible chance of progress.

No action is needed from you at this point. Your Resolver will reach out through this thread if anything else is required.

Kind regards,

Tomas

Dear Oliver1980,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Gladiatorsbet Casino representative to join this conversation.

Dear Gladiatorsbet Casino,

Could you please provide clarification regarding this case? Please also include evidence if needed.

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Oliver1980,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Gaming Authority and submit a complaint to them. The Gaming Authority has more options and tools to help players.

You can find more information on how to properly submit a complaint to the regulator here.

I am sorry I could not be of more help on this occasion.

Best regards,

Mirka Dubasova