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The casino closed my account overnight without giving a reason. The money I deposited was still in my account and they don't want to pay it out. What should I do? Please help me. I just want to get back the money I deposited. I don't want anything for free. They can't keep my money. I don't have access to my account. I lost my money. Casino Guru please help me. I worked hard for money and they stoled IT. I dont have screens because they closed account by night. Help me

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

I registered and verified my ID. I won a free bet in a competition organized on the casino website based on the match results. I met all the wagering requirements and made a deposit. I played the entire deposit three times, as required. When I did, my account was blocked without any reason, and I can't get any money back. I just want my money back, nothing more. Please help me. I need to hear from you. If you contact them, they'll listen.

Thank you for your response.

To better understand your situation, could you please clarify the following:

• Was the balance at the time your account was closed made up only of your deposited funds, or did it also include winnings from the free bet/competition?
• You mentioned that the free bet was awarded through a competition based on match results — could you please explain this in more detail? Was this related to sports betting results, or another type of promotion?

I look forward to your reply.

Dear LukaszA1983ww,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru