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iWild Casino refuses to pay out my withdrawal

I am submitting this complaint regarding iWild Casino and their refusal to process my withdrawal.

On 06.08.2025, I had a balance of 550 Dollars in my account. I submitted a withdrawal request via Banktransfer and immediately provided all required KYC documents (ID, proof of address, payment details).

Despite fulfilling all requirements, my withdrawal has not been processed. Support either ignores my messages or gives vague answers without any real solution. It has now been more than [X DAYS] since my withdrawal request, and I still have not received my money.

This is completely unacceptable and shows that iWild Casino is not operating in a fair or transparent way. Players should be able to trust that verified accounts will receive their winnings without unnecessary delay.

Evidence attached:

Screenshot of account balance and withdrawal request

Copies of KYC documents submitted

Emails / chat correspondence with support

I kindly ask CasinoGuru to review this case and help me get my withdrawal processed.

My advice to other players: Be very careful with iWild Casino.

Sincerely,

Anders S***

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please clarify if you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear sylvest and Casino Guru,

Thank you for raising the concern. Upon an inquiry with the KYC department, additional documentation was requested from the player. We kindly ask them to check their email inbox and provide the necessary files when able.

Respectfully,

iWild Casino Representative.

Dear sylvest and Casino Guru,

As an update, KYC has informed us that the documents were provided and checked recently. The review was successful and player's account is now verified.

Respectfully,

iWild Casino Representative.

Dear sylvest and Casino Guru,

As we see, player's withdrawal has been processed successfully. At the moment, there are no other pending withdrawals and the remaining funds are available on the player's wallet.

Respectfully,

iWild Casino Representative.

Dear Kristina

Thank you for your follow-up.

My withdrawal request with iWild Casino has been marked as "in process," but as of today, I have not yet received the funds in my account. For this reason, I cannot consider the issue resolved at this time.

I will gladly confirm once the money has successfully reached my account. Until then, I kindly ask you to keep the complaint open.

Thank you for your support and assistance.

Sincerely,

Sylvest

Hello everyone,

Thank you both for your replies.

sylvest, of course, we will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Dear sylvest,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru