Legiano Casino - Spillerens konto er blevet lukket for gennemgang.

This is the sistersite of spinit, bankonbet etc. They are all sketchy and closed my account at the same time. My account have been «under review» for half a year now. So I do not have the patience to wait anymore. The casino is not providing any information. I hope you can help me get them to talk.

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Dear Norwegiangambler,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Could you please confirm the exact date when the casino closed your account?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Could you please advise which games you focused on - slots, live casino, sports betting, etc.?

I played all of these.

Did you pass the verification before you lost access to the account?

They have ignored me and never asked me to verify. I was only told it was an administrative decision.

Could you please confirm the exact date when the casino closed your account?

Probably around December 2025

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.

They never responded properly other than that it was closed. So this is why I am here. Already tried to get a response in december.

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor (igor.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear Norwegiangambler,

My name is Igor and I will be assisting you with your case.

I am sorry to hear about your problem with the Legiano Casino and I hope that together we will come to a successful resolution of your issue.

Now I would like to invite a Legiano Casino representative to join this conversation and participate in resolving this complaint.

Dear Legiano Casino,

Could you possibly provide additional information regarding the issue and clarify the situation?

I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance for providing the information.

Dear all,

thank you for reaching out to us.

We can confirm that the accound was closed back in Dec 3, 2025 due to Management decision. The closure is based on these points of our T&C:

9.3 We reserve the right from time to time to conduct a game play review/review the customer`s betting activity to verify compliance with the Terms. If, upon such a review, it appears that the customer is participating in strategies, taking advantage of any software or system bug or failure, or participating in any form of activity that we, in our sole and complete discretion, deem to be abusive, we reserve the right to revoke the entitlement of such customer to any promotions awarded, to void any winnings obtained from the promotion, to prevent entitlement to other promotions or to close the customer account.

9.4 Should we arrive at a reasonable suspicion that you have engaged in a fraud, any illegal or improper activity, or have otherwise breached the Terms, we reserve the right to take any number of the following action, at our sole and absolute discretion, with or without notice:

-immediately block your account and suspend your access to the Website and/or its services, suspend all pending withdrawal requests and other payments to you for the period of investigation;

-permanently close your account with the Website and all other partner websites on our platform and deny any future use of the Website and the partner websites;

-void any winnings obtained, cancel any pending withdrawals and confiscate the real money balance of your account;

-void any bonus balance on your account and/or limit your future participation in our bonus and promotional offers or deny them to you;

-contact the relevant authorities to inform them of any suspected illegal activity and/or to collect any payments that you owe to the Company.

We hope this clarifies the matter.

Best Regards,

Team Legiano

Dear Legiano Casino,

Thank you for your reply and for joining this complaint.

Could you please provide me with any and all evidence related to this case?

You can send me an email (igor.p@casino.guru).

Dear Igor,

thank you for the response.

Kindly note that as per internal rules we cannot share evidence regarding such management decisions. We can only share that it is based upon sports bet made by the customer.

If you have any further questions please do not hesitate to contact us.

Best Regards,

Team Legiano

Dear Legiano Casino,

I would kindly ask you to provide evidence regarding this complaint, as it is crucial for us, as an independent mediator, to conduct a thorough review of the case.

Therefore, if no evidence is provided, I will have to close this complaint as unresolved.

You can send me an email. All emails are reviewed internally only, and no sensitive information will be made public.

Dear all,

thank you for the response.

We just wanted to mention that all of customer's winnings were paid to his Ethereum account.

-5000 NOK successful transaction completed on Sep 21, 2025.

-5000 NOK successful transaction completed on Sep 24, 2025.

-5000 NOK successful transaction completed on Sep 24, 2025.

-5000 NOK successful transaction completed on Sep 24, 2025.

-5000 NOK successful transaction completed on Oct 8, 2025.

-2969 NOK successful transaction completed on Oct 13, 2025.

We kindly ask the customer if those are the transactions that he is referring to. If needed we can show evidence that the transactions were completed from our side.

Thank you in advance!

Best Regards,

Team Legiano

Dear Norwegiangambler,

The casino has provided further information regarding your withdrawals.

Please check the message above and confirm whether these are the transactions in question.

No, I had more money left in my account before they closed it. They have ignored me enough now. Just pay my money and get over with it if you can accept a winning player

Dear Norwegiangambler,

Could you please confirm whether you have received all the payments mentioned in the casino's message above?

Additionally, since you mentioned that there was money left in your account when it was closed, what was the balance?

I will look into it. I had 7000 NOK left.

Eth has changed a lot in value. When they write the amount in NOK it is difficult to find. I want the transaction hash for all of the withdrawals to confirm them

Dear Legiano Casino,

Could you please provide evidence that no balance remained in the player's account?

Additionally, could you please share the transaction hashes for all of the withdrawals?

Dear Norwegiangambler,

Please review the messages above and let us know your findings.

Dear Norwegiangambler,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I am sure I had remaining balance, but not possbile to prove. How can I prove them wrong when my account is closed?

Dear Legiano Casino,

Thank you for providing the transaction hashes. However, the hashes establish only that the withdrawals were sent; they do not demonstrate that the player's casino balance was reduced to zero.

Could you please send me the player's complete deposit and withdrawal history, including the amount that was in the player's account at the moment of closure?

Dear Igor,

thank you for the reply.

We have now sent you an email about your request regarding the transaction history.

Thank you in advance!

Best Regards,

Team Legiano

Dear Legiano Casino,

Thank you very much for your email.

Since you are having trouble with your internal system, I will reset the timer once again in order to give you more time.

Please send me the requested information once you receive it.

Dear all,

thank you for the patience.

Unfortunately our tool for extracting the information is not yet available but should soon be fixed. We are thankful for your understanding while this issue is ongoing.

Best Regards,

Team Legiano

Dear Legiano Casino,

Please note that it has been two weeks since I initially requested a complete deposit and withdrawal history, as well as the amount in the account at the moment of closure.

Therefore, I would kindly ask you to provide the requested evidence within the next timeframe. Thank you in advance.

Dear Igor,

as the technical issue is still ongoing we are currently checking with management for a side way so we can provide the requested information from you. Therefore we would kindly ask for extension of the timer while we prepare it.

Thank you in advance.

Best Regards,

Team Legiano

Dear Legiano Casino,

I will reset the timer for the last time in order to give you more time to obtain the requested information.

If no such evidence is shared, I will have to close this complaint as unresolved.

Dear Igor,

thank you for the patience.

we have now sent you via email the customer's transaction history.

Hope this will clarify the matter.

Best Regards,

Team Legiano

Dear Norwegiangambler,

The casino has provided its complete financial - history screen. It shows completed withdrawals totaling 72,969 NOK, no fee or deduction, and a current displayed balance of 0.93 NOK.

So, please identify the exact withdrawal, transaction, or amount you believe is missing, together with any supporting record available to you. Without a specific discrepancy, we will not have sufficient evidence to establish that funds remained unpaid and this complaint will be rejected.

And if you consider this case to be resolved, please let me know or use the 'Resolve' button.