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I am contacting you to request your assistance regarding an account blocking and funds withholding issue I am experiencing with Legiano Casino.

The events unfolded as follows:

I made a total deposit of €75.00 using the Play ID payment method on the Legiano platform.

After detecting gambling activity, my current real balance remaining in my account is €72.00.

Subsequently, my Play ID profile was blocked for reasons unknown. Since this is my primary login method, I was also blocked from accessing Legiano Casino, where I had logged in using Play ID. As a result, I currently have no way to access the platforms or request a withdrawal.

I contacted customer service to ask for an explanation, but was simply told that the account cannot be unlocked and that the money cannot be withdrawn.

Since the €72.00 is effectively my real money and I see no legitimate reason for it being withheld, I request your intervention so that the casino can either release my funds or manually refund the €72.00 via bank transfer or another alternative method.

Thank you in advance for any support you can provide.

Vi contatto per richiedere il vostro aiuto in merito a un problema di blocco account e trattenimento fondi che sto riscontrando con il casinò Legiano

I fatti si sono svolti nel seguente modo:

Ho effettuato un deposito totale di € 75,00 tramite il metodo di pagamento Play ID sulla piattaforma Legiano.

Dopo aver riscontrato un'attività di gioco, il mio saldo reale attuale rimasto sul conto è di € 72,00.

Successivamente, ho subito un blocco del mio profilo Play ID per motivazioni del tutto sconosciute. Essendo questo il metodo di accesso principale, mi è stato precluso l'accesso anche al casinò Legiano, sul quale avevo effettuato il login proprio tramite Play ID. Di conseguenza, al momento non ho più alcun modo di accedere alle piattaforme né di richiedere il prelievo del mio denaro.

Ho contattato il servizio clienti per chiedere spiegazioni, ma mi è stato risposto semplicemente che l'account non può essere sbloccato e che i soldi non possono essere ritirati.

Dato che la cifra di € 72,00 è a tutti gli effetti denaro reale di mia proprietà e non vedo ragioni legittime per il trattenimento, chiedo il vostro intervento affinché il casinò sblocchi i miei fondi o proceda al rimborso manuale della cifra (€ 72,00) tramite bonifico o altro metodo alternativo.

Vi ringrazio anticipatamente per il supporto che potrete fornirmi.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Legiano Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Were any documents requested from the casino to verify your identity or account?
• Could you please confirm that you deposited in the casino using a payment method that belongs to you?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the reasoning for account closure? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas