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Lil.bet are trying to scam me of my winnings leaving me with nothing but a sad experiences

Lil.bet Account ID: 1270864127

I initially deposited funds into my Lil.bet .However, when I attempted to withdraw my winnings on the 13 of June 2025 the bookmaker imposed an unreasonable and intrusive verification process on my account, after they successfully verified my submitted documents next they responded by saying

"Dear customer, please specify if you have any relations with Udih (deleted by Casino.Guru) E?"

I replied and said "I do not know anyone bearing such name in my locality."

Some few hours after sending them my response, I got a message from them saying that they have reached a decision to block my account due to multiple accounts found, they cancel all winnings and refund only the deposit amounts

I Deposited total sum of 102 USD and won 158 USD totally 258 USD. My winnings were cancelled unjustly leaving me with just my deposits.

My full names are J***** (deleted by Casino.Guru) and how does U*** (deleted by Casino.Guru) related to me or my name. I don't know him or where is it from, what they did is not but dubious tactics to rubbed me of my hard earned money.

I am here for resolution of my predicament.

Thanks

Dear Tombara1,

Thank you very much for submitting your complaint. I’m sorry to hear about your experience with lil.bet and the cancellation of your winnings.

To help us better understand what happened and discuss this properly with the casino, could you please clarify a few points:

• Did lil.bet provide any specific evidence to support their claim that you have multiple accounts?
• Have you ever used the same device, IP address, or payment method as anyone else who might also have an account with lil.bet?
• Have you ever used a VPN while accessing your lil.bet account, as this could sometimes link your account to other users?
• Could you please forward us any emails or screenshots showing your communication with lil.bet, especially their responses about the blocked account and cancelled winnings? You can send these to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

1 Did lil.bet provide any specific evidence to support their claim that you have multiple accounts? No, lil.bet failed to provide any evidence to support their claim.

2 Have you ever used the same device, IP address, or payment method as anyone else who might also have an account with lil.bet? No, I have my personal crypto wallet bearing my personal information which I used for deposit and withdrawal.

3 Have you ever used a VPN while accessing your lil.bet account, as this could sometimes link your account to other users? No, I do not use VPN.

4 Could you please forward us any emails or screenshots showing your communication with lil.bet, especially their responses about the blocked account and cancelled winnings? Yes, please kindly check your email address for screenshot because I have sent them.

Thanks

Hello,

Thank you very much for your reply and for sending the screenshots — I appreciate your cooperation.

• I just need to clarify one small point: Could you please confirm whether you have ever used the same device (such as a phone, tablet, or computer) or the same internet connection (IP address) as anyone else who might have an account with lil.bet?

Thank you in advance for your reply.

No, I don't, as at i started betting with lil.bet I have never for once shared internet with others.

Kind regards

Though it's true that in the passed I have shared internet with others but this happens during my days in college and it has been long even before I started using lil.bet, however, talking about when I started using lil.bet, I have never shared internet connection with none, I am paying for my own internet connection.

Please try understand

Dear Tombara1,

Thank you very much for your reply and for clarifying that you haven’t shared your internet connection with anyone during your time playing at lil.bet. That’s very helpful.

Just to make sure we fully understand the situation — could you also confirm whether, since you started playing with lil.bet, you’ve ever:

• Logged in to your account using a device (such as a phone, tablet, or computer) that someone else might also have used for their lil.bet account?
• Used the same payment method, such as a card, e-wallet, or bank account, that might also be linked to another user?

This will help us rule out any potential technical or account overlap that the casino might be referencing.

Thank you in advance for your reply.

1 Logged in to your account using a device (such as a phone, tablet, or computer) that someone else might also have used for their lil.bet account?

No, the mobile phone I am using belong to me, it is this same mobile phone I used to play bet on lilbet.

2 Used the same payment method, such as a card, e-wallet, or bank account, that might also be linked to another user?

No, like I have stated earlier, i have my own personal crypto account (binance) I used for any crypto transactions including depositing funds into my lilbet gaming account and no other person have access to this account except me.

Thank you very much, Tombara1, for providing all the necessary information. I will now transfer your complaint to my colleague, Peter (peter.c@casino.guru) , who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Hello there,

Thank you Tombara1 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask lil.bet Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and winnings confiscated.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Tombara1,

I have tried to contact the lil.bet Casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Gaming Control Board and submit a complaint to them. The regulator states that it will not handle individual disputes between players and operators, but if you would like to try and contact them anyway, you can do so here: (https://www.gamingcontrolcuracao.org/contact) Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Peter