Locowin Casino - Spilleren anmoder om lukning af konto og refusion.

Ladies and Gentlemen

I requested permanent account closure at this casino due to my known gambling addiction.

The casino simply asked if I was aware that this would also make partner sites, as I had requested, inaccessible. In the meantime, I've lost €400 due to this problem.

Therefore, I request assistance with the permanent closure of the account and the refund of the €400. I have attached all evidence as screenshots.

Sehr geehrte Damen und Herren,

ich habe bei diesem Casino um permanente Kontoschließung gebeten aufgrund meiner bekannten Spielsucht.

Das Casino hat nur nachgefragt, ob ich mir so nach dem Motto bewusst wäre, dass damit auch Partnerseiten, wie ich drum gebeten habe, unzugänglich sind. In der Zwischenzeit habe ich aufgrund meiner Problematik 400€ verspielt.

Daher bitte ich um Unterstützung bei der permanenten Kontoschließung, sowie der Erstattung der 400€. Ich habe alle Beweise angehängt als Screenshot.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Locowin Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Could you please provide a timeline of key events?
• When did you request a self-exclusion, and when was your request acknowledged?
• When was your account closed?
• Could you please share with me your original self-exclusion request addressed to the casino? Send it to my email at tomas@casino.guru for review.

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good day,

Due to my addiction, I opened an account with Locowin on September 4th, 2026, and deposited €100. I then requested that the account be blocked, but received only information in response. I subsequently deposited another €400 and requested a block twice more, this time until Sunday. They have not responded at all since, and the account is STILL open. I request assistance and a refund of the €400.

I sent you screenshots via email.

Guten Tag,

ich habe aufgrund meines Suchtdrucks am 04.09.26 ein Konto bei Locowin eröffnet und eingezahlt, 100€. Danach habe ich um Sperre gebeten, auf diese nur mit Informationen geantwortet wurde. Danach habe ich erneute 400€ eingezahlt und währenddessen noch zweimal um Sperre gebeten bis Sonntag. Darauf haben Sie gar nicht mehr reagiert und das Konto ist IMMER NOCH geöffnet. Ich bitte um Unterstützung und um Erstattung der 400€.

Screenshots habe ich per Mail an Sie verschickt.

Good morning,

Locowin has refused the refund and continues to send me dubious emails, which are massively delaying the closure process.

I sent the new screenshots via email. The account is still not closed.

Guten Morgen,

Locowin hat die Rückerstattung abgelehnt und schreibt mir nach wie vor dubiose Mails, die den Schliessungsprozess massiv verzögern. 

Ich habe die neuen Screenshots per Mail verschickt. Das Konto ist immer noch nicht geschlossen.

Thanks for your reply and for the evidence shared via email.

We've reached a point where we would confront the casino regarding a refund and the closure of your account; however, the casino doesn't respond to our efforts at mediation. We are forced to close your complaint as "unresolved". This will affect the casino's overall rating. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach. Regrettably, it seems to be a common practice at Locowin Casino to completely ignore us in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have failed as the complaints grew in number. We strictly recommend staying away from Locowin Casino.

We can only recommend you implement strategies to reduce your exposure to online gambling, such as installing blocking software on your devices. You can find resources on the topic here:

https://de.casino.guru/ratgeber-verantwortungsvolles-spielen/verantwortungsvolles-spielen#apps-und-tools

I wish I could be of more help. The casino can reopen this complaint at any time.