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Hello, I would like to open a formal complaint against LolaJack Casino for a serious delay in processing 3 withdrawal claims with a total amount of €497.

On 22/08/2026 and 23/08/2026, I requested a withdrawal of €497 by topping up my debit card.

My account is fully verified (KYC completed and approved) and there are no account limitations or unfilled active bonuses.

Even though more than 10 business days have passed, the request is still pending. I contacted customer support via chat and email, but I only received generic responses attributing the delay to a "high volume of requests," without providing any specific timeframe or transaction accounting.

I have already sent a formal reminder via email, but the funds have not been released. I request your intervention as an intermediary so that the operator can immediately process and credit my withdrawal.

I'm attaching screenshots of my pending request, my verified account status, and my conversation with support.

Salve, desidero aprire un reclamo formale nei confronti del casinò LolaJack per un grave ritardo nell'elaborazione di 3 reclami di prelievo con un importo totale di €497

In data 22/08/2026 e 23/08/2026 ho richiesto un prelievo dell'importo di 497€ tramite ricarica della mia carta di debito.

Il mio account è interamente verificato (KYC completato e approvato) e non ci sono limitazioni sul conto né bonus attivi non completati.

Nonostante siano trascorsi più di 10 giorni lavorativi, la richiesta risulta ancora pendente. Ho contattato l'assistenza clienti via chat ed e-mail, ma ho ricevuto unicamente risposte generiche in cui si attribuisce il ritardo a un "elevato volume di richieste", senza fornire alcuna tempistica precisa né un riferimento contabile della transazione.

Ho già inviato un sollecito formale via mail senza ottenere lo sblocco dei fondi. Richiedo il vostro intervento come intermediario affinché l'operatore procedi immediatamente all'elaborazione e all'accredito del mio prelievo.

Allego gli screenshot relativi alla richiesta pendente, allo stato del mio account verificato e alla conversazione con il supporto.

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Dear Gianmario00,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina