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They closed my account and froze my winnings for no reason

Μου έκλεισαν τον λογαριασμό μου και δέσμευσαν τα κέρδη μου χωρίς λόγο

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

I played live casino, passed verification, only made a deposit without a bonus, and as soon as I requested a withdrawal, they closed my account.

Έπαιξα ζωντανό καζίνο πέρασα την επαλήθευση έκανα μόνο κατάθεση χωρίς μπόνους και μόλις ζήτησα ανάληψη μου έκλεισαν τον λογαριασμό

This happened 1 month ago.

Αυτό έγινε 1 μήνα πρίν

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.