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3 days ago I made a deposit of €20. The money was deducted from my bank account but it did not arrive in my megapari account. I spoke via chat and they told me that in 24 hours without problems I would receive those €20 in my bank account. It has happened Three days and the money still does not arrive and without giving me a solution.

Hace 3 dias hice un deposito de 20€.el dinero se desconto de mi cuenta bancaria pero a mi cuenta de megapari no llegó.hable por chat y me dijieron que en 24 horas sin problemas recibiria esos 20€ en mi cuenta bancaria.Ha pasado tres dias y sigue sin llegarme el dinero y sin darme una solución.

Dear Raul_r6,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Hello Raul and the CG team,

I have transferred the case to our support team in order to have a proper look into it.

The reply is as following:

"The deposit of 20 EUR was successfully processed and credited to the player's account on December 10 at around 21:00. After that the player placed bets on casino games (Booongo, Belatra, DLV, MGA, Thunderspin, Red Tiger), so it seems that the player experiences no further difficulties with the payment".

Best regards,

Team MegaPari

Hello Raul and the CG team,

I have transferred the case to our support team in order to have a proper look into it.

The reply is as following:

"The deposit of 20 EUR was successfully processed and credited to the player's account on December 10 at around 9:00 pm. After that the player placed bets on casino games (Booongo, Belatra, DLV, MGA, Thunderspin, Red Tiger), so it seems that the player experiences no further difficulties with the payment".

Best regards,

Team MegaPari

That is not like that. I played those games with the deposit of 5.55 that I made. I commented on the case through the chat and as you can see they told me that the charge was made but it was not accepted and that in 24 hours I would receive the money. I am not going to lose the money anymore time around here because I see that it is useless. I will take the appropriate measures. Here is the answer they gave me.

Eso no es así. Esos juegos lo jugué con el ingreso de 5.55 que hice.Comente el caso por el chat y como pueden ver me dijieron que si se efectuo el cobro pero no fue aceptado y que en 24 horas recibiria el dinero.Yo no voy a perder mas el tiempo por aqui porque veo que no sirve para nada.Ya tomare yo las medidas oportunas.Aqui esta la respuesta que me dieron.

Thank you, Raul_r6, for the payment receipt. Could you please forward your cashier history too?

Could you tell me what the cash history is?

me podrias decir que es el historial de caja?

Screenshot of your deposits from your casino account. Thank you.

Do I understand correctly that after the unsuccessful deposit of €20 on the 8th of December you kept depositing funds into your casino account?

Yes, with the following I had no problem. I only claim that one for €20.

si,con los siguientes no tuve problema.Solo reclamo ese de 20€.

Hello Raul and the CG team,

After a closer look into the case, we have found several deposits on 20 EUR on 8th and 10th of December. The second one was credited successfully onto Raul'account. Our previous answer referred to the second deposit.

Regarding the first deposit of 8th of December - I've contacted the support team again and asked to start an investigation with the payment agent. We will still need Raul's assistance - we kindly ask Raul to expect an e-mail from customer.claims@megapari.com (check the spam folder, if needed), so that my colleagues could deliver a faster solution.

Best regards,

Team MegaPari

Thank you very much, Team MegaPari, for following up on this issue.

Dear Raul_r6,

Kindly check your email folder and try to assist. Keep us informed about any further developments. Thank you.

Dear Raul_r6,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I'm waiting for the claim....of course I'm still with the complaint

estoy esperando a la reclamación....claro que sigo con la queja

Hello Raul_r6,

Have there been any developments since our last conversation, please? 

Hello Raul and the CG team,

our team sent Raul an e-mail on 20th Dec 2022. We kindly ask Raul to check the inbox as well as the spam-folder.

Dear Raul_r6,

Have you received the email, please?

Dear Raul_r6,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.