Megapari Casino - Spillerens indskud er ikke blevet krediteret hans casinokonto.

Hello, at Megapari, I have had 5 deposits rejected, and every day they tell me I have to wait 24 hours for the update. One of these has been pending for 4 months, which means I've been told to wait 24 hours for 120 days. However, I will focus on the most recent one because I saw that it was resolved for two other people. On January 5th, I made a transfer of $46,000 through Mercado Pago, and it was rejected. It's been 15 days now that they keep telling me to wait 24 hours. Could you help me solve this? Mercado Pago tells me that the transfer was received and credited to them. Below, I will attach the transfer receipt, their transaction history, and the movement of my virtual wallet. I will also attach the receipt from January 4th for the same amount of $46,000, which was credited to me, but I am sending it in case they say it was credited, and there are two deposits for the same amount. The one from January 4th is correct, but the one from January 5th has not been credited. Thank you very much!

Hola en Megapari ya me rechazaron 5 depositos y todos los dias me dicen que tengo que esperar 24hs para la actualizacion uno de ellos lleva 4 meses o sea hace 120 dias me dicen que espere 24hs. Pero me voy a centrar en el ultimo porque vi que a dos personas se lo solucionaron. Hice el dia 5/1 una transferencia de $46.000 atravez de mercado pago y me la rechazaron por ende hace ya 15 dias que me estan diciendo que espere 24hs me podrias ayudar a solucionarlo! Mercado pago me dice que la transferencia llego y se les acredito. Como Abajo te voy a adjuntar el comprobante de la transferencia, mas el historial de transacciones de ellos y el movimiento de mi billetera virtual. Tambien te voy a adjuntar el comprobante del dia 4/1 por el mismo valor 46.000 que ese si me lo acreditaron pero te lo envio por si te dicen que me lo acreditaron y son dos depositos por el mismo valor distintos el del dia 4/1 esta perfecto pero el del dia 5/1 no me acreditaron. Muchas gracias!

Dear Rusiii27,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Am I correct in understanding that you made several deposits to Megapari Casino using Mercado Pago as your payment method and many of these deposits were successfully credited to your casino account?

Could you please specify the dates and times of all the transactions that have not yet been credited to your casino account?

Do you see them in your casino account as "declined"?

Have you contacted your payment provider to see if the transactions have been credited to the casino or returned to your wallet?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello!

We sincerely apologize for the inconvenience you've encountered. Please be assured that we are thoroughly investigating your issue and are committed to resolving it promptly. Your patience in this matter is highly appreciated, and we will keep you informed with any updates as soon as they become available.

I really don't know how to thank you for taking care of my situation. If there is any way I can repay your kindness, please let me know. The transfers were all made through Mercado Pago and I always contacted them and they were all credited. I received a message saying they were rejected and then they were never resolved. Now I can give you information about the $46,000 transfer on 5/1 at 11:48 p.m. When I get home I can give you the others later! Thank you very much!!!

La verdad no se como agradecerles que se ocupen de mi situación, si hay alguna forma en que yo les pueda devolver su gentileza hágamelo saber. Las transferrncias fueran echas todas por mercado pago y siempre me contacte y todas fueron acreditadas, todas me llego un maje qué fueron rechazadas y después nunca se solucionaron. Ahora te puedo pasar información de la de $46.000 día 5/1 a las 23:48. Cuando llego a mi casa te puedo pasar las otras más tarde! Muchísimas gracias!!!

Hello, do you have any news regarding my case?

Hola tienes alguna novedad con respecto a mi caso?

Thank you so much!!!

Muchas gracias!!!

Thank you for your replies. Could you please send me a bank statement from Mercado Pago in PDF format starting from the date you made the deposit that has not been credited to your casino account until now? My email address is veronika.f@casino.guru. Thank you for your patience and cooperation.

Hi Veronika, thank you very much, I already sent it to your email!

Hola Veronika muchas gracias ya te lo envie al mail!

Thank you very much, Rusiii27, for providing all the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Rusiii27, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite Megapari Casino representative to join this conversation. 

Dear Megapari Casino, could you please provide more information about this case? 

Looking forward to your reply.

Hello!

Unfortunately, your payment has not yet been received on our side.

The bank does not see this transaction.

We request an update on your payment from the bank daily, and as soon as we receive any updates, we will inform you immediately.

Unfortunately, you have encountered this issue because there are occasional problems with receiving transactions from the bank in your GEO. Unfortunately, we have no control over the bank’s operations.

Please do not worry—your payment is our priority, and once the issue on the bank’s side is resolved, and if you have indeed made the transfer, the funds will be credited to your gaming balance.

Thank you for reaching out, and we sincerely apologize for the inconvenience you are facing.

How shameless they are, please the money arrived in perfect condition, thieves. As you asked me, please send me the bank statement for the month of January in PDF format.

Que caraduras que son por favor la plata llego perfecto ladrones. Como uds me pidieron a mi pasenme uds tb en pdf resumen bancaria del mes de Enero por favor.

Dear Megapari Casino,

thanks for the update. Please inform us once the payment arrives.

Dear Rusiii27, 

I appreciate your understanding regarding this matter. I recommend exercising patience for a few more days. If the payment does not arrive within the next 7 days, we will take appropriate further action. In the meantime, please feel free to reach out with any concerns you may have.

Hi, I'm still waiting for these scammers to give me my money back. I have about 6 more deposits that were never credited, you bastards.

Hola sigo en la espera de que estos estafadores me devuelvan el dinero tengo como 6 depositos mas que nunca ne acreditaron garcas

Dear Rusiii27, 

I kindly request that you utilize respectful language. The use of profanity will not be tolerated.

Sorry for the "gar,,,," but they are scammers, they don't look at anything. I have a transfer from 5 months ago and every day I ask they tell me that I have to wait 24 hours. In other words, from the 24 hours that they told me the first day, I've already waited 3500 hours. In other words, they were wrong by only 3476 hours and I'm still waiting for an answer.

Perdon por lo de "gar,,,, " pero son unos estafadores no miran nada tengo una transferencia de hace 5 meses que todos los dias que pregunto me dicen que tengo que esperar 24hs o sea que de 24hs que me dijeron el primer dia ya voy 3500hs de espera, o sea se equivocaron nada mas por 3476hs y todavia siguo esperando una respuesta

And when you ask them something they wait until the last day to answer!

Y cuando uds le preguntan algo esperan hasta el ultimo dia para responder!

Hello! Our payment service is working on this issue. Unfortunately, the problem is indeed on the bank’s side, and your request is a high priority for us. The bank does not see your payment, and we are actively investigating this matter with them.

Please believe that we sincerely regret this situation, but the banking system in this region is experiencing disruptions. We are doing everything we can to resolve the issue as quickly as possible.

Hi, if it is your bank you have to take charge and that's it because it is not alone, I have 7 more and if they want to award it to Mercado Pago it is impossible because it has never happened to me and in the company account I must have already made more than 10,000 transfers through this means and in reality it does not happen with any bank because I work with Santander and Galicia and it has never happened to me.

The only ones who have problems are you so it's impossible!

You asked me for my account summary, could you give me yours?

Hola si es el banco de uds tienes que hacerse cargo y listo porque no esta sola tengo 7 mas y si se la quieren adjudicar a Mercado pago es imposible porque jamas me paso y en la cuenta de la empresa debo haber echo ya por este medio mas de 10.000 transferencias y en realidad no pasa con ningun banco porque trabajo con el Santander y el Galicia y nunca me paso.

Los unicos que tienes problemas son uds asi que es imposible!

Vos me pediste a mi mi resumen de cuenta pasame el tuyo?

On top of that, they blocked my chat so I couldn't ask any questions!!!

Encima me bloquearon el chat para que no pueda hacer consultas!!!

Dear Megapari Casino,

thanks for the update.

Dear Rusiii27, 

I understand your frustration and anger. However, I kindly request that you exercise patience, as it is the most feasible approach in situations like this. To date, the casino has been fully cooperative and has provided timely responses. It is important to recognize that certain factors are beyond the casino’s control. Therefore, I would appreciate your understanding as we wait a few additional days, and I am confident that an update will be forthcoming soon.

Hello Casino Guru Team and Rusiii27,

our payment team has reported that your transaction was successful and your money is in your account. Please confirm this information 

Best regards,

Megapari Team

Hello, if so, thank you very much Casino Guru for achieving what I could not do in 5 months and also thank you Megapari for paying me despite the excessive delay.

Hola si es asi muchas gracias Casino Guru por lograr lo que yo no pude hacer en 5 meses y Megapari tambien gracias por pagarme a pesar de la demora excesiva.

Here I am going to pass on two more that I have in arrears that were never credited to me and then I will look for more. I am attaching them below, one from 02/07 $8350 and another from $13000 02/08 the same day through Mercado Pago.

I attach a summary of the account, buyers!

Aca voy a pasar otros dos que tengo en demora que nunca me los acreditaron y depues busco mas te los adjunto abajo uno de 07/02 $8350 y otro de $13000 08/02 el mismo dia atravez de mercado pago.

Te adunto resumen cuenta, comprabantes!

Dear Megapari Casino,

thanks for the update.

Dear Rusiii27, 

do I understand correctly that you have received your deposit of $46,000?

Could you please describe in greater detail the screenshots? Are those another deposits? Were they credited from your bank account? Did you send the screenshots of your bank account or your player's account?

Looking forward to your reply.

Hi, could you please remove those images, I didn't want them to be public! I have your file there and I'll attach everything there.

There are two others that I have in arrears that were never credited to me and later I will look for more, I attach them below, one from 02/07 $8350 and another from $13000 02/08 the same day through Mercado Pago.

Hola podrían por favor eliminar esas imágenes, no quería que quede publico! Yo tengo tu mal ahi te adjunto todo ahí.

Son otros dos que tengo en demora que nunca me los acreditaron y depues busco mas te los adjunto abajo uno de 07/02 $8350 y otro de $13000 08/02 el mismo dia atravez de mercado pago.

On the other hand, they returned not only $46,000 but also another $54,000 from 5 months ago. Thank you very much Casino Guru!

Por otro lado me devolvieron no solo $46.000 sino también otros $54000 de hace 5 meses. Muchísimas gracias Casino Guru!

Dear Rusiii27, 

I would like to assure you that the screenshots you provided have never been public. They were visible only for you, casino and me.

We're happy to hear that your issue has been resolved, and we'll mark the complaint as 'resolved' in our system. Thank you for your cooperation and confirmation. We hope that the suggestions and explanations we provided were helpful in navigating the issue. If you encounter any further difficulties with this or any other casino in the future, please don’t hesitate to contact our Complaint Resolution Center. We're always here to assist. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru, it would be much appreciated. Your honest review and any suggestions for improving our complaint resolution and mediation process would be invaluable. Your feedback could also be helpful to others who are considering reaching out to us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Katarina Duboak

Casino.Guru