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I started with the bonus and won approximately 21,000. I made the required 500 deposit, but when I tried to withdraw, it turned out I needed to reach the next level and deposit 1,500. I deposited it, but I made a mistake entering my account details. They asked for another 3,000 to reach the next level and change my account. I deposited 3,000, and they changed my account. I made a withdrawal of 100 pesos, which was successful. I got confident and kept playing until I won approximately 71,000. When I tried to withdraw, which they said was successful but never arrived in my account, I contacted them. They demanded I pay taxes on my winnings, which were almost 11,000 pesos. I told them to deduct it from my winnings, but they refused; I had to deposit the money. I did, but the money never arrived. They said they never received it and that if I didn't pay, I wouldn't get anything.

Empeze con el bono gane aprox 21,000 hice el depósito de 500 que piden al querer retira el dinero resulta tenía que subir al próximo nivel y tenía que depositar 1500 los deposite para retirar tuve un error al escribir mi cuenta me pidieron 3000 mas para subir al próximo nivel y poder hacer el cambio de cuenta deposite 3000 y me hicieron el cambio de cuenta hice un retiro de 100 pesos el cual fue exitoso me confíe y segui jugando hasta ganar aprox 71,000 al hacer el retiro el cual según fue exitoso pero jamás llego a mi cuenta me comunique con ellos y me pedían pagar impuestos sobre las ganancias el cual eran casi 11,000 pesos les dije que lo dedujeran de lo que gane a lo cual me dijeron que no que tenía que depositarles el dinero lo hice y jamás me llegó el dinero decían que nunca les llegó y que si no pagaba no me darían nada

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing.

Legitimate and licensed casinos never require players to make additional deposits to unlock withdrawals, pay "taxes," or "eliminate abnormalities" in their accounts. These are typical tactics used by fraudulent websites to convince players to keep sending more money. Once a player makes the payment, the scammers often invent new reasons for further deposits or simply stop responding altogether.

Please do not deposit any more money in this casino or share any personal or banking information with them. The so-called "consultants" and "finance department" are not genuine representatives of a regulated casino—their goal is to exploit players’ trust and extract as much money as possible.

You can read more about scam casinos in our article here: https://casino.guru/guide/scam-casinos-warning

If you have any communication, payment confirmations, or screenshots showing their deposit requests, please forward them to me at [email protected]. This will help us document the case properly and warn other players about this fraudulent website.

Best regards

Veronika

I sent some more photos as evidence to your email

Envié unas fotos más como evidencia a su correo

Dear Nalles

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Hello there,

Thank you Nalles for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Mex777 Casino for their help in resolving this complaint. We would like to know why the player's winnings were confiscated and what we can do to help resolve this issue.

Thank you!

Okay, I'll leave it pending in case you need more evidence or information. Thank you very much.

Ok quedó pendiente por si necesitan más evidencia o información muchas gracias

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter