Mr Bet Casino - Spillerens konto er lukket uden begrundelse.

Mr. BT blocked my account due to suspected fraud. They claim I have multiple accounts, which is completely false, as my account and my Chilean ID number (RUT) are unique. My transaction was processed using my RUT and my bank account to comply with casino rules, but they still blocked me while my withdrawal was in progress. Furthermore, they didn't even ask for account verification to confirm my claims; they simply blocked my account and haven't contacted me. I feel completely scammed. My withdrawal was $700,000 and my deposit was $25,000, as mentioned, from my only account. I don't understand the block. They haven't even asked for documents to verify my identity and that my account is unique. I urgently request assistance with my case. They also don't respect withdrawal deadlines.

mr bt bloqueo mi cuenta por sospecha de fraude, dicen que tengo multiples cuentas lo que es completamente falso ya que mi cuenta es unica y mi rut tambien, mi transacción se realizo con mi rut y mi cuenta bacaria para respetar las normas del casino pero aun asi me bloquearon mientras mi retiro estaba en curso, debo mencionar ademas que nisiquiera me pidieron verificación de mi cuenta para comprobar que lo que digo es cierto, solo bloquearon mi cuenta y no se han puesto en contacto conmigo, me siento completamente estafada, mi retiro en curso fue de $700.000 y mi deposito de $25.000 como comento desde mi unica cuenta, no entiendo el bloqueo, tampoco me han pedido documentos que respalden mi identidad y mi unica cuenta, solicito ayuda urgente con mi caso, no respetan tampoco los plazos de retiro.

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Dear Mlugalde,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can fully understand the situation.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra