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Hello, on June 24, 2026, I requested a withdrawal of PLN 29,000, I went through the entire account verification process, after many contacts with the casino, I keep getting the answer that the withdrawal will be made after 14 business days, this period has passed and the funds have not been withdrawn without giving a reason, it is an obvious fraud.

Witam dnia 24.06 .2026 zleciłem wypłate środków w ilości 29000 zł , przeszedłem przez cała weryfikacje konta , po bardzo wielu kontaktach z kasynem uzyskuje cały czas odpowiedz ze wypłata nastąpi po 14 dniach roboczych , ten okres minoł a środki nie zostały wypłacone bez podania przyczyny , to jawne oszustwo

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate the winnings you're trying to withdraw?
• Did you accumulate these winnings with or without a bonus?
• Have you been asked to provide a source of funds during your verification as well?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello, I accumulated funds on Sizzling Hot machines and others. I never used the bonus. I went through several verification processes. I was also asked for the source of my income, which I submitted. This is remuneration for work.

I have photos of the winnings, I also have all the chat correspondence in which I was assured that the payments would be made within 14 days because such are the procedures.

Witam środki zgromadziłem głowie na maszynach Sizzling hot oraz innych , nie korzystałem nigdy z bonusu ,przeszedłem kilka procesów weryfikacji ,poproszono mnie również o zródło dochodu które przesłałem . jest to wynagrodzenie za prace .

Mam zdjecia wygranych , mam również cała korespondecie na czacie w której byłem zapewniany ze wypłaty zostaną dokonane w ciągu 14 dni bo takie mają procedury .

Hello, the casino rejected my withdrawal request today, as I wrote to them, I received information that it was due to technical reasons.

Witam kasyno w dniu dzisiejszym odrzuciło moje wioski wypłaty ,jak napisałem do nich dlaczego dostałem informacje ze z przyczyn technicznych

Thank you for letting me know. I'm sorry to hear that your withdrawal request was cancelled.

Have you tried submitting a new withdrawal request in the meantime?

Did you select the same payment method for your new withdrawal as the one used for the withdrawal that was previously cancelled due to technical issues?

Please forward me the most recent communication between you and the casino's customer support regarding the cancellation of your withdrawal. You can send it to me at veronika.f@casino.guru. Alternatively, you may upload screenshots directly to the complaint thread.

Also, kindly send me a screenshot of your transaction history showing any currently pending withdrawal requests.

Dear Hubix1991,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru