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After verification and several successful payouts, Pinco Casino blocked the withdrawal of the remaining 168,197.2 rubles.

I registered in April 2026 on the recommendation of the partner site GipsyTeam, made deposits, and played. In mid-May, I passed identity verification (face + passport), after which I successfully withdrew: 38,000 rubles on May 17, 10,000 rubles on May 20, 6,776 rubles on May 21, and 50,000 rubles on May 22 (approximately 104,776 rubles after verification).

On May 24, two withdrawal requests for 60,000 rubles each were canceled, and withdrawal of the remaining balance has been blocked since then. A re-verification process was scheduled, with the requirements changing several times: a series of selfies with my passport "in front of my personal account" were rejected for various reasons (date and time visibility on the monitor, "wrong page," legibility). On June 3, I submitted a photo strictly according to the latest wording—it was accepted "up to 5 business days."

On June 9, instead of a solution, they issued a new demand: a utility bill to be sent to the "address listed on the Pinco website" (clause 10.3). However, my personal account doesn't list an address at all, and I live in a rented apartment and don't have utility bills in my name—the demand as it stands is impossible to fulfill.

As of today, the remaining 168,197.2 rubles are unavailable. There is no final list of requirements, and no confirmation that the money will be paid once they are met. GipsyTeam support forwarded the issue to Pinco managers, but there has been no definitive response for over a week.

My bets are standard markets (tennis game handicaps, corners, cards, totals), with wins and losses, no prohibited betting schemes; I'm the only user on the account and logged in from the same devices.

What I want: a complete final list of the remaining demands, listed in one place; what document will be accepted from a tenant without utility bills; written confirmation that the funds will be paid once these requirements are met; and the payment itself, 168,197.2 rubles.

После пройденной верификации и нескольких успешных выплат казино Pinco заблокировало вывод остатка 168 197,2 рублей.

Я зарегистрировался в апреле 2026 по рекомендации партнёрского сайта GipsyTeam, вносил депозиты и играл. В середине мая прошёл верификацию личности (лицо + загранпаспорт), после чего успешно вывел: 17.05 — 38 000, 20.05 — 10 000, 21.05 — 6 776, 22.05 — 50 000 рублей (около 104 776 рублей уже после верификации).

24 мая две заявки на вывод по 60 000 рублей были отменены, и с этого момента вывод остатка заблокирован. Назначили повторную верификацию, в которой требования менялись несколько раз: серию селфи с паспортом «на фоне личного кабинета» отклоняли по разным причинам (видимость даты и времени на мониторе, «не та страница», читаемость). 3 июня я отправил фото строго по последней формулировке — приняли «до 5 рабочих дней».

9 июня вместо решения выставили новое требование: счёт за коммунальные услуги на «адрес, указанный на сайте Pinco» (пункт 10.3). Но в моём личном кабинете адрес не указан вообще, а я живу в съёмном жилье и не имею коммунальных счетов на своё имя — требование в таком виде невыполнимо.

На сегодня остаток 168 197,2 рублей недоступен. Финального списка требований нет, и нет подтверждения, что после их выполнения деньги выплатят. Поддержка GipsyTeam передала вопрос менеджерам Pinco, но конкретного ответа уже больше недели нет.

Мои ставки — обычные рынки (форы по геймам в теннисе, угловые, карточки, тоталы), с выигрышами и проигрышами, без запрещённых схем; я единственный пользователь аккаунта и заходил с одних и тех же устройств.

Чего хочу: полный финальный список оставшихся требований одним перечнем; какой документ на адрес примут от арендатора без коммунальных счетов; письменное подтверждение, что после их выполнения средства выплатят; и сама выплата 168 197,2 рублей.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Pinco Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Have you explained to the casino that you are a tenant without the option to receive utility bills?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding when attempting to resolve the situation? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear AleaGG,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru