Playbaze Casino - Spillerens bonusaktivering er forsinket.

I registered on the website a few days ago. According to their welcome bonus terms, I activated my first deposit bonus. The website states that the bonus is received immediately after making the first deposit.

To my surprise, I didn't receive the bonus. I spoke to the operator, and they told me I would receive it after wagering 30 times its value with real money.

Since there are several first deposit bonus options, there's another option which is a free bet, and I can cancel the bonus and activate the new one. I asked if that was possible, and they said yes.

I do it and I can no longer activate any bonus.

Then I contacted the same person and they told me it was a communication error.

The conditions are clearly stated on the website, and I've included a screenshot so you can see that the bonus is immediate.

Me registre en la web hace unos días. Y según sus términos de bono de bienvenida activo mi bono de primer depósito. El cual en la web pone que inmediatamente después de hace en primer depósito se obtiene el bono.

Para sorpresa no recibo el bono. Hablo con el operador y me dice que lo recibiré después de jugar con el dinero real 30 veces su valor.

Como hay varias opciones de bonos de primer depósito hay otra opción que es una apuesta gratuita y que puedo cancelar el bono y activar el nuevo. Le pregunto eso ser puede hacer y me dice si.

Lo hago y ya no puedo activar ningún bono.

Entonces contacto con la misma persona y me dice que ha sido un error de comunicación.

Pues en la web está bien claro las condiciones y dejo la captura para que vean que es inmediato el bono

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Playbaze Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you decided to play with the deposited amount, or have you requested a refund of the deposited funds?
• Could you please share with me the communication with the casino regarding the second bonus not being credited? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Jesusmndez,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru