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I've been trying for several days to get a deposit credited to my account, and they just keep telling me the relevant department will take care of it, even though nobody does. If they're like this with deposits, I can only imagine how badly they're handling payments. I hope they finally pay attention here, or if they'll just tell me to get lost too.

Tengo varios días tratando de que me reflejen un depósito, y solamente me dicen que el departamento correspondiente se hará cargo cuando nadie se hace cargo, si así son con los depósitos ya me imagino con los pagos están quedando mal, haber si por aquí ya hacen caso o también me mandan a la fregada

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Dear Abrr96,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Attila