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Hello, since Friday the 4th I've been trying to request a withdrawal from my account. I had over 1 million pesos which I couldn't withdraw because I gambled and lost it. Afterwards, the live chat advised me to make a small deposit to validate another withdrawal method via bank transfer. I made a transfer of $5,000 and it didn't work. They told me it had to be a large amount. I made a deposit of $100,000, then two of $50,000, and I still don't have a solution. The account still doesn't have the option to withdraw via bank transfer. I've sent emails and spoken to the chat, and there's no solution. They tell me to make the withdrawal in CLP, but that option isn't available since I don't have an account. I've attached information.

Hola desde el viernes 4 llevo tramitando una opción de retiro en mi cuenta,tenia más de 1 millón de pesos los cuales no pude retirar los jugar y perdí , después el chat en vivo me aconseja realizar un pequeño depósito para validar otro medio de retiro via tranferencia,realice una tde $5.000 y no funciono me dijeron que tenía que ser una cantidad alta realice un depósito de $100.000 después 2 de $50.000 y aún no tengo solución y la cuenta sigue sin opción de retiro via tranferencia bancaria e enviado correos hablado al chat y no hay solución me dicen que realice el retiro en clp pero no me da esa opción como no tengo opya tranferencia no da clp adjunto información

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which currency did you use to deposit funds into your casino account? Am I correct in understanding that you made your deposits in CLP, but that this currency is not available as a withdrawal option?
• Are you using any VPN or IP-masking software to alter your real location while accessing the casino?
• Have you completed your casino profile with your full personal information, including selecting Chile as your country of residence?
• When was the last time you contacted customer support regarding this issue, and what response or suggestions did they provide?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika