Polestar Casino - Spiller rapporterer casinoets svigagtige cashback-praksis.

The casino advertises with false promises. As a VIP user, I was offered 20 percent of my weekly deposits. I deposited €1,650 and lost it all – but today I only received €165. I heard this is standard practice at the casino. When I asked, they said the cashback is calculated automatically. But that's not true – VIP players receive exclusive offers.

I would like to draw attention to the casino's fraud and warn other players.

Das Casino wirbt mit falschen Versprechen. Mir wurden als VIP User 20 Prozent auf meine Einzahlungen der Woche angeboten. Ich habe 1650 Euro eingezahlt und alles verloren - bekommen habe ich heute aber nur 165 Euro. Wie ich hörte ist das gängige Praxis bei dem Casino - auf Nachfrage meinerseits heisst es, dass der Cashback automatisch berechnet wird. Stimmt aber nicht - da VIP Spieler exklusive Angebote bekommen.

Ich möchte hier vor allem auf den Betrug des Casinos aufmerksam machen und andere Spieler warnen.

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. To better understand your situation, could you please clarify a few details?

• When exactly did you receive the email informing you about the increased 20% cashback?
• Since when was this bonus supposed to be active on your account?
• How many withdrawal requests did you submit during the week for which you expected to receive the cashback bonus?
• Did you activate or play with any other bonuses during this period?
• What was approximately the ratio of your wins and losses during that week?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Dear danielgmuc,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.