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I made a deposit of 270 USDT. I placed a bet in the sports section of 100 USDT and my bet was a winner, giving me a profit of 83 USDT. After that bet it was limited. I tried to withdraw money, but they didn't let me because I had to do a 1X to my money from the first deposit made, so I went to the live roulette section and first bet $ 100 USDT which I lost, then I bet 200 USDT which I won, so my account balance was 405 USDT. Since my account had been Limited and my money had already met what they asked me to withdraw, I proceeded to make my withdrawal, but they don't want to pay me, because they say that I violated their terms and conditions and that they believe that I did something fraudulent, which was not the case. Now they do not want to pay me more than what I entered from my deposit, and that is unfair because I won my money legally without anything fraudulent.

Hice un depósito de 270, USDT. Realicé una apuesta en la sección de deportes de 100 USDT y mi apuesta fue ganadora, me dio una ganancia de 83 USDT. Después de esa apuesta fue limitado. Intenté retirarme dinero, pero no me dejaron porque tenía que hacer un 1X a mi dinero del primer depósito realizado, así que me dirigía a la sección de ruleta en vivo y aposté primero $100.USDT los cuales perdí después aposté 200USDT los cuales gané así que el saldo de mi cuenta fue de 405 USDT. Ya que mi cuenta había sido Limitada y mi dinero ya había cumplido lo que me pedían para retirar, procedía hacer mi retiro, pero no me quieren Pagar, porque dicen que violé sus términos y condiciones y que creen que hice algo fraudulento, lo cual no fue ahora no me quieren pagar más que lo que ingresé de mi depósito, y eso es injusto porque yo gané mi dinero de forma legal sin nada fraudulento.

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Dear Nachooo12,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

To better assist you in resolving this issue, could you please provide more details by answering the following questions:

• Do I understand correctly that this was your first deposit at this casino, please?
• Were you given a specific reason or details regarding the alleged violation of terms and conditions?
• Have you experienced any similar issues with your account previously?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Katarina

Dear Nachooo12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru