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I used a bonus and my winnings were capped at 1x the bonus amount, even though this wasn't mentioned anywhere. Neither in the terms and conditions nor in the bonus email.

Ich habe einen Bonus gemacht und meine Gewinne wurden auf 1x des bonus gecapped obwohl das nigends gesagt wurde. Weder in T&C oder in der email des Bonuses.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a screenshot of the bonus you activated and played with, or provide a link to it? Was it a deposit bonus or a free no-deposit bonus?
• How did you find this bonus? Was it available directly on the casino website, sent to you via promotional email, or found on a third-party website?
• Were your winnings capped automatically after you completed the wagering requirements, or were they capped only after you submitted a withdrawal request?
• Which games did you play while the bonus was active?
• Have you contacted customer support to inquire about the applied win cap? If so, what explanation did they provide?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika