Royal Casino DK - Spillerens udbetalingsanmodning er forsinket.

I've sent everything they asked for but they're playing dumb and writing the same thing over and over again.

Har sendt alt hvad de har bedt om men de spiller dumme og skriver det samme og samme igen og igen

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Dear Rijo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly.

• Could you please advise which documents you have already provided and when exactly you sent the last one?
• Have you provided all the required documents as soon as possible and in the correct format?
• Which documents in particular are causing the issues?
• Have you achieved your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas