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So disappointed! I won $500 and then put myself on a 3 month timeout. Before I put myself on a timeout I requested for the funds to be deposited in my bank. I have not received a confirmation email and now the app won’t let me log in. I tried to reset my password but it won’t send me the reset password link. I have recently played with Jackpot Casino but it did not give me this issue when I requested a withdrawal. As soon as I made the withdrawal request with Jackpot Casion I got the confirmation that the money would be deposited in my account but I have not received anything about my withdrawal with Ruby. This is scaring me because I’m afraid I won’t get my money based from the other reviews I’ve been reading. This is very saddening because rent and Christmas is right around the corner and I need my money. I have spent lots on Ruby and Jackpot Casino and it would be a shame if I don’t receive my winnings!!

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Dear KaixPx,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?
• When exactly did you request the withdrawal from Ruby Casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Dear KaixPx,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru