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All documents have been verified. You should bring proof of the payment with the time, date, amount and name of the transferor. There is no time in German online banking and the name is not displayed either. Uploaded a screen of the transfer and a copy of my bank card. The documents were rejected. I have never experienced something like that. Let's see when and if I get my money. Bad support/ casino ever. I'm pissed off!

Alle Dokumente wurden verifiziert. Für die Auszahlung soll man einen Nachweis bringen, mit Uhrzeit, datum, Betrag und Name des Überweisers. Im deutschen onlinebanking gibt es keine Uhrzeit und der Name wird auch nicht angezeigt. Einen Screen der Überweisung und eine Kopie meiner Bankkarte hochgeladen. Die Dokumente wurden abgelehnt. So etwas habe ich noch nie erlebt. Mal sehen, wann und ob ich mein Geld bekomme. Schlechter Support/ Casino ever. Bin stinksauer!

Hello Sako684,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slotman Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if you did try to explain the casino that you can't get such a document from the bank? Did you also try to contact your bank if they are able to issue such a document or simply a confirmation of you being the owner of the bank account which you used to deposit?

Looking forward to your answer.

Regards,

Nick

Dear Sako684,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.