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I submitted my withdrawal request on the 28/12/22 for £450,I was told that it would take a couple of days,and still I have not received the money,despite 20 emails regarding this I just get a response please be patient your money will be with you shortly

Dear Covlad1981,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals from the casino in the past? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi yes I have previously had a withdrawal made in dec with no problems,passed the  KYC verification stage,and did not use a active bonus.

many thanks

Did the casino try to explain to you why the withdrawal might be delayed? If there is any relevant communication from the casino, please send it to tomas@casino.guru

They have stated that that made the payment on the 03/01/23,they also sent me a screenshot of the said transaction,however I still have not recieved it,and now I’m not getting any responses from them at all

Hi the issue has not been resolved

Sorry I meant the issue has now been resolved

Dear Covlad1981,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru