SpinBetter Casino - Spilleren rapporterer funktionsfejl, der fører til betydelige tab.

I was playing at the "spinbetter" betting house, when I entered a machine from the Thunderkick provider, on the Shoguns Sword slot, when it changed the bet value to €100 and spun on its own, it updated and changed the bet value again and spun again, I contacted support and did nothing, I have a video that shows that the machine was manipulating on its own and did nothing, I lost €200 in seconds due to a failure.

Dear santosrafa166,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To help us better understand the situation and assist you effectively, could you please provide us with more details by answering the following questions:

• Can you describe the circumstances leading up to the issue with the bet value changing? Were you actively clicking or spinning when it happened?
• Did you receive any error messages or notifications from the machine or the casino after the spins?
• Have you had any previous issues with this machine or casino in the past?
• Could you please share the video evidence with us? You can send it to me at veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Dear santosrafa166,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.