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Hello, this casino cheated me out of 325 USDC. I was playing there normally, and the first withdrawals went smoothly. Then I had 325 USDC in my account and wanted to withdraw. I suddenly couldn't withdraw anymore. I went into the chat and was told my account would be investigated for two weeks. After two weeks, I went back into the chat and said I wanted to withdraw now, since the two weeks were up. Then I was told they wanted to investigate my account for another two weeks. I then sent an email saying it would take 14 days. Suddenly, I received this response.

Hello,

☝️ Our anti-fraud system has identified exploitative activity on your account. Specifically, the following actions were deemed to have exploited system vulnerabilities:

Arbitrage betting, use of automated betting software.

As a result of our investigation, the following amount has been deducted from your account:

325.535989 USDC

We urge you to refrain from such activities in the future.

Best regards,

The sportbet.one Team

The casino simply confiscated all my money. I don't even know the reason. I played there completely normally and honestly. But winners are being cheated out of their money there.

Hallo, dieses Casino hat mich um 325 USDC betrogen. Ich spielte dort ganz normal, die ersten Auszahlungen gingen ohne Probleme. Dann hatte ich einen Betrag von 325 USDC auf meinem Konto und wollte auszahlen. Ich konnte auf einmal nicht mehr auszahlen, bin in den Chat und man sagte mir, mein Konto wird für zwei Wochen untersucht. Nach den zwei Wochen bin ich wieder in den Chat und sagte, ich möchte jetzt auszahlen, da zwei Wochen vorbei sind. Dann sagte man mir, dass sie weitere zwei Wochen mein Konto überprüfen wollen. Daraufhin sendete ich eine Email, dass von 14 Tagen die Rede war. Plötzlich bekam ich diese Antwort.

Hello,

☝️ Our anti-fraud system has identified exploitative activity on your account. Specifically, the following actions were deemed to have exploited system vulnerabilities:

 Arbitrage betting, use of automated betting software.

As a result of our investigation, the following amount has been deducted from your account:

325.535989 USDC

We urge you to refrain from such activities in the future.

Best regards,

The sportbet.one Team

Das Casino hat mein ganzes Geld einfach einbehalten. Ich kenne den Grund nicht mal. Ich habe dort ganz normal und ehrlich gespielt. Aber Gewinner werden dort um ihr Geld betrogen.

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If anything seems suspicious, contact us directly.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sportbet.one Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• What games did you play to accumulate your current balance in the casino? (slots, live/table games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please describe your activity in more detail?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, I played there normally: slots, sports betting, everything they offer. Never claimed a bonus, always played with my real money. What's also strange is that after the two-week verification period was over, they told me they'd have to verify my account for another two weeks. When I then asked via email what this was about, I received a response within minutes saying I'd been cheated (see attachment). That alone shows me that the casino was making up something just to avoid paying me out. There are dozens of cases like mine on Trustpilot. It's clearly a dirty scam.

Hallo, ich habe dort ganz normal gespielt, Slots, Sportwetten, alles was es da gibt. Nie einen Bonus in Anspruch genommen, immer mit meinem Echtgeld gespielt. Was auch merkwürdig ist, nach dem die zweiwöchige Überprüfung vorbei war, sagte man mir, man müsse nochmal zwei Wochen überprüfen. Als ich daraufhin per Email nachfragte, was das soll, bekam ich innerhalb weniger Minuten eine Antwort, dass ich betrogen hätte, siehe Anhang. Allein das zeigt mir ja, dass das Casino sich irgendwas ausgedacht hat, nur um mich nicht auszuzahlen. Solche Fälle wie bei mir sind auf Trustpilot dutzende zu lesen. Das ist wohl eine miese Masche von denen.

Thanks for your reply.

Since it appears the accusations of the casino are regarding your sports betting activity, we might not be able to help. As you might know, our forum deals with complaints about online casinos only. I understand it must be difficult for you, but unfortunately, we do not have enough insight to take on this kind of issue. 

Please let me know if there is any information I might have overlooked or not taken into consideration; otherwise, the complaint will be closed.

Dear AK1982888,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru