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I paid 2000 deposit yet it not delivered this so unappropriate please do something about k have all proof that i sended money

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’s credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

I ask my bank about this they saying that the amount are debited and also send the statement of bank they say its deposit please check my payment is recieved

2000 more scam my bank say the paymemt provider recieve this transaction now stake is doing scam and scam and scam again

Thanks for your reply.

Could you please share with me your communication with the casino and your bank regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thanks in advance for your cooperation.

Dear pratham2423sharma,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

this is stake is saying everytime even i sumbiteed utr too its successful recahed to payment provider

if you want payment proof here is my 2 time payment proof i want my money stake this fraud

Hello pratham2423sharma,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear pratham2423sharma,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello pratham2423sharma,

I'm Michal, and I have taken over your complaint. I have examined your case, and while I will look into how I can assist you, I must inform you that our capacity to provide support is very limited in this type of situation. We have no control or influence over the transactions that occur between financial institutions. Nevertheless, I will still reach out to the casino team to see if there is any way we can assist.

We would like to invite Stake Casino to join the conversation.

Dear Stake Casino,

Could you please clarify why the payment is reported as not received on your end, when the evidence provided by the player indicates that it was received by your payment provider? Additionally, what steps can be taken on your side to trace or resolve this payment issue?

Should there be any factors influencing the situation that cannot be shared publicly, please feel free to share them directly with me at michal.k@casino.guru.

Yes please involve stake i want ask them

Dear pratham2423sharma,

Could you please provide the Stake transaction IDs for the deposits in question? This will allow us to accurately locate the relevant transactions and assist you more effectively.

You can find the transaction ID by navigating to your account and selecting Transactions → Deposits → Local Currency, or by using the following link:

https://stake.com/transactions/deposits/banking

Once we receive these details, we will be able to further review and address your inquiry.

We appreciate your understanding and cooperation.

Kind regards,

Dear pratham2423sharma,

We are extending the timer by 3 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Michal
Casino.Guru