SupaBet Casino - Spillerens bonusspins er ikke blevet krediteret.

It had a deposit bonus with a minimum amount of 20 euros, I made a deposit to get the 50 free spins, but only the money came in without the spins. I sent a pm because the online chat is not working for three days now, but no one has answered me for three days, not even by email. They are fooling people with fake ones, completely unreliable casino guys.

Είχε ένα μπόνους κατάθεσης με ελάχιστο ποσό 20 ευρώ έκανα κατάθεση για να πάρω τις 50 δωρεάν περιστροφές αλλά μπήκανε μόνο τα χρηματα χωρίς τις περιστροφές τους έστειλα μνμ γιατί δεν λειτουργεί το online chat τρεις μέρες τώρα αλλά κανείς δεν μου απάντησε εδώ κ τρεις μέρες ούτε στο email κοροϊδεύουν τον κόσμο με ψεύτικα μόνους αναξιόπιστο καζίνο παιδιά τελείως

Dear nnswthph7s,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. To better understand your situation, could you please answer a few questions?

• Could you provide a link or a screenshot of the bonus you were trying to claim?
• Have you ensured that all the necessary requirements for receiving this bonus were met?
• Am I correct in understanding that you have not received any response from the casino's customer support regarding your inquiry about the uncredited spins?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Dear nnswthph7s,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.