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Im having problems retrieving my winnings. I spoke to someone called Maximilian, he never made sence

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• When exactly did you submit your withdrawal request?
• Is your withdrawal request currently pending, or are you experiencing issues when trying to submit it?
• Did you accumulate your winnings with or without using a bonus?
• Have you completed the full KYC verification process, or at least submitted any identity documents to the casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Eile124,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.