Wild Robin Casino - Spillerens anmodning om lukning af konto blev ignoreret.

Hello, on November 6, 2025, I requested the online gaming site WildRobin to permanently close my gaming account. On November 11, the site responded and I confirmed the permanent closure of my gaming account. The account is still active, and since then, I have made deposits to continue playing. Therefore, given my weakness and gambling problems, my request was denied and they allowed me to deposit another €400. Therefore, I am requesting a refund of this amount from the site. Thank you for your understanding. I am attaching photos of the emails and, if necessary, email files.

Salve, in data 6 novembre 2025 richiedo al sito dí gioco online WildRobin la chiusura definitiva del conto gioco, in data 11 novembre il sito risponde e io confermo la chiusura permanente del conto gioco, ad ora il conto risulta ancora attivo e dal giorno io ho effettuato ricariche per continuare a giocare. Quindi visto la mia debolezza e problemi di gioco, la mia richiesta non è stata ascoltata e mi hanno permesso di caricare altri 400 euro. Per questo richiedo il rimborso dal sito di questa somma. Grazie per la comprensione. Allego foto delle email e in seguito se necessario i file delle email.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wild Robin Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Have you disclosed your gambling issues to the casino at any point? Have you saved the relevant communication with the casino? Please share it with me if available, to my email at tomas@casino.guru
• When was the last time the casino allowed you to deposit?

If your account is currently not blocked, as the next step, I recommend you send a new self-exclusion via email at support@wildrobin.com, and at the same time, include me in the copy of the email at tomas@casino.guru

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Wild Robin Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas