Win2Chill Casino - Spillernes bonusser er forsinket på casinoet.

The problem is that at this casino, I have to ask for the deposit bonus every time. Today, I received an email with free spins, so I used it, of course, and met the conditions, but there was no bonus. I contacted them via chat and received feedback that the matter had been forwarded to the appropriate department. I play at many casinos where bonuses are awarded immediately, but this casino still has a problem. I also sent my documents for verification because the website rejects the documents for a birthday bonus, but to this day, I haven't received them.

p problem polega na tym iż w tymże kasynie za każdym razem muszę prosić sie o należny bonus za depozyt. W dniu dzisiejszym otrzymalam email z darmowymi spinami wiec skorzystałam oczywiście warunki spełnione a bonusu brak.kontaktowałam sie na czacie uzyskałam informację zwrotną że sprawa została przekazana do odpowiedniego działu.gram w niejednym kasynie gdzie bonusy są przyznawane natychmiast natomiast w tym kasynie jest ciągle problem.wysłałam również dokumenty do weryfikacji bo na stronie oczywiście dokumenty odrzucone w celu otrzymania bonusu z okazji urodzin lecz do dzis

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casoola Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you deposited any real-money funds in order to activate this promotion?
• If so, have you already played with your deposit, please?
• Could you please share a screenshot or any marketing material with the bonus offer you activated?
• Have you contacted casino support and asked for assistance?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila

p I correct the name of the casino: Win2chill.com, not Casoola. I made a deposit of PLN 50 to use 50 spins and I haven't received them yet. I contacted the support department by email and no one responded. As for the game, I played with my deposit because I wouldn't have received the bonus anyway, and I won't be writing emails asking for the bonus because no one responds to emails.

p poprawiam nazwa kasyna Win2chill.com nie Casoola.dokonalam depozyt 50zł aby skorzystać z 50 spinów i nie dostałam ich do dziś.kontaktowalam sie działem obsługi mailowo i nikt nie odpisal w tej sprawie.jesli chodzi o grę to tak grałam za swoj depozyt bo tego bonusu i tak bym nie otrzymala a ja nie będę pisać maili z prośbą o przyznanie bonusu bo nikt nie odpowiada na emaile.

Thank you for providing all the additional information.

After carefully reviewing your case, we regret to inform you that we are unable to proceed with your complaint. While we understand your concerns regarding the bonus not being credited, it is important to note that you chose to continue playing with your deposited funds despite the bonus not being applied to your account. In such situations, if a bonus is not credited as expected, players are advised not to play and resolve the issue with customer support before proceeding. By deciding to play with the deposited funds without any active bonus, the gameplay is considered as accepted under standard conditions. Because of this, we are unfortunately unable to request that the casino retroactively apply bonuses or provide compensation for the lost funds.

We understand this may be disappointing, especially if the promotion was unclear. However, based on the circumstances and our complaint evaluation policy, we cannot hold the casino responsible in this case.

Thank you for your understanding.

Best regards

Attila