Ybets Casino - Spillerens anmodning om udbetaling er forsinket.

Good morning. Yesterday, I made a withdrawal from ybets casino, but it was canceled because the game provider needed to review it. I know it's early to file a complaint, but it won't let me make the withdrawal again, and it doesn't seem fair on their part.

Καλημέρα από το καζίνο ybets έκανα ανάληψη χθες και ακυρώθηκε λόγο ότι έπρεπε να το ελέγξει ο παροχος του παιχνιδιού ξέρω ότι είναι νωρίς να υποβάλλω παράπονο αλλά δεν με αφήνει να ξανακάνω ανάληψη και δεν είναι δίκαιο εκ μέρους τους

Dear Ritsis12,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Ybets Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long have you been a player of the casino? 
• Have you contacted casino support and asked for an explanation? How did you learn about the review of the game provider? (notification, live chat, etc.)
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Ritsis12,

Have there been any developments since your last reply?

Could you please explain which game you played in the casino?

Please let me know.

Dear Ritsis12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.