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I made a deposit of 50 USDT when I joined on 5/23.

I received 100 USDT as a bonus and played at the casino. I met the withdrawal requirements on 5/30, so I requested a withdrawal of $602.68, but I haven't been able to contact them since.

Currently, I cannot connect to the ybets site.

5/23に入会時にデポジットで50usdtを入金しました。

ボーナスとして100usdtを貰いカジノで遊んでいました。5/30に出金条件を満たしたので602.68ドルを出金申請しましたがそれっきり連絡が取れなくなりました。

今現在、ybetsのサイトには繋がりません。

Dear yk625,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Ybets Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the verification before you lost access to the account?  
• Have you encountered any specific error messages when trying to access the casino site or you cannot log in to your account?
• Did you try to contact the casino's customer support? If so, what was their response?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

Thank you for your assistance.

We have provided our answers below.

If you have any questions, please feel free to ask.

Can you tell us what games you focused on - slots, live casino, sports betting etc?

→ Slots. I don't do anything else but slots.

Did you pass verification before losing access to your account?

→Access to your account has been restored.

Have you ever tried to access a casino site but received a specific error message or were unable to log into your account?

→I was unable to log in while I lost access.

Have you tried contacting the casino's customer support? If so, how did they respond?

→ Support responded that there were delays in withdrawals and that they were currently being processed, but they did not know when the withdrawal would be made.

Thank you for your cooperation.

お世話になります。

下記に回答を記しました。

不明な点がございましたらなんでも聞いてください。

スロット、ライブカジノ、スポーツベッティングなど、どのゲームに重点を置いたか教えていただけますか?

→スロットです。スロット以外はやっていません。

アカウントへのアクセスを失う前に検証に合格しましたか?

→アカウントへのアクセスは復旧しました。

カジノサイトにアクセスしようとしたときに特定のエラーメッセージが表示されたり、アカウントにログインできなかったりしたことがありますか?

→アクセスを失ってた間はログインができませんでした。

カジノのカスタマーサポートに連絡してみましたか？もしそうなら、彼らの対応はどうでしたか？

→出金に遅延が発生しているだとか現在処理中であると回答してきましたがいつ出金されるかはわからないとサポートから連絡がありました。

以上、よろしくお願いします。

Thank you very much for your reply, yk625. Could you please forward all the relevant communication between you and the casino to natalia.b@casino.guru? Alternatively, you can post the screenshots here. Thank you in advance.

Dear yk625,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru