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Good day! I registered on the project on May 28th, passed verification, and made my first deposit of 15,000 without a bonus. I played slots and increased my balance to 63,000. I withdrew 20,000 and continued playing. The withdrawal arrived quickly. I played up to 40,000, bet 20,000, but the withdrawal didn't happen quickly. I bet two 10,000 bets and went to bed. In the morning, instead of a withdrawal, I discovered my account was blocked.

День добрый ! Зарегистрировался на проекте 28 мая, прошел верификацию и сделал первый депозит в размере 15000 без бонуса, играл в слоты и поднял баланс до 63000 , поставил на вывод 20000 и продолжил играть, вывод пришел быстро, поиграл до 40000 поставил 20000 быстро не вывели поставил 2 по 10000 и пошел спать. Утром вместо вывода обнаружил блокировку аккаунта.

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Dear senya.negan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the situation.

• Do I understand correctly that your account is fully verified?
• Could you please advise when exactly your account was blocked?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at jean.s@casino.guru or post screenshots here.

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

Dear senya.negan

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana, (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean

Dear Senya.Negan,

I sincerely apologize for the inconvenience you are experiencing with your account being blocked. I will promptly reach out to the casino to address this issue on your behalf. In addition, I would like to invite a representative from YoHo Slot Casino to join this conversation so that we can collaboratively work towards resolving your complaint.

Dear YoHo Slot Casino,

Could you please clarify the reasons behind the blocking of the player’s account? Additionally, it would be greatly appreciated if you could provide any relevant evidence pertaining to this matter. You are welcome to include your statement and any supporting documents here, or feel free to send them directly to my email address at jana.k@casino.guru.

Thank you in advance for your cooperation and assistance.

Kind regards,

Jana