Yuugado Casino - Spillerens konto er blevet lukket uventet.

I received an email with a deposit offer, made a deposit, played and won, but after requesting a withdrawal, the money was not withdrawn even after a while and my account was suddenly locked.

The verification has been completed and I have made withdrawals in the past.

I can't understand why my account was suddenly locked without any explanation.

Please help me get my winnings back.

メールでの入金オファーを見て入金プレイして勝利したのですが出金申請してしばらくしても出金されず急にアカウントロックされました。

認証も完了していて過去に出金もしています。

理由も説明せず急にアカウントロックされ納得できません。

勝利金を取り戻すために協力お願いします。

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please forward me the promotional email you received from the casino? My email address is veronika.f@casino.guru.
• What types of games did you play to accumulate your most recent winnings?
• Which payment methods did you use to deposit money into this casino?
• Have you contacted customer support to ask about the reason why your account was blocked?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika