ZetCasino - Spillerens tilbagetrækning er forsinket.

Hi

I've been waiting almost a month now for my withdrawals (3 pieces) at ZetCasino. All these payouts were made without bonus funds or bonus spins (which shouldn't be a problem either, because 4 days later I received a payout of €450 in another casino with bonus spins, which was also in my account after 5 days)

when i write to live support i am referred to email support which sends me on to finance...always the same reply "in progress please be patient" blah blah

Yesterday I received a message (not a CTRL+C CTRL+V answer) that the money had already been sent and had to be in the account... today the support says it's still being processed and they're asking for patience??? ?? consult a lawyer?

Hallo

ich warte jetzt fast einen Monat auf meine Auszahlungen(3stück) bei ZetCasino. Alle diese auszahlungen waren ohne bonusgelder oder bonus spins zustande gekommen (was aber auch kein problem darstellen sollte, denn ich habe 4tage später in einem anderen casino mit bonus spins eine auszahlung von 450€ erhalten, das auch nach 5 tagen auf meinem konto war)

wenn ich dem live-support schreibe werde ich auf den email support verwiesen der mich an die Finanzabteilung weiter schickt... antworten immer die gleichen "in bearbeitung bitten um geduld" blah blah

gestern habe ich eine (mal keine STRG+C STRG+V antwort) erhalten, dass das geld berreits gesendet wurde und auf dem konto sein muss... heute meint der support allerdings er ist noch in bearbeitung und die bitten um gedult????? anwalt einschalten?

Hello zockeracckn,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ZetCasino. Please allow me to ask you a few more question before we would move forward.

Were those your first withdrawal requests in the casino? Since when exactly is your account fully verified? Is your current balance generated from real money or did you use any bonus?

Looking forward to your answer.

Regards,

Nick

Dear zockeracckn,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Regards,

Nick

The complaint will be now rejected for the above mentioned reason.