Loki Casino - Spiller kæmper for at gennemføre KYC-verifikation.

Loki keeps discarding my documents, I sent everything they asked for but they run around with me. It is f***ing sleazy, I have a profit of EUR 4000 that I would like to spend

Loki bliver ved med at kassere mine dokumenter,jeg har sendt alt hvad de har bet om men de køre rundt med mig . Det er fandme træls,jeg har en gevinst på 4000 EUR som jeg gerne vil have ud 

Dear Martin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly. It seems that the casino has a strict verification process, but it's not unusual. I would suggest contacting the casino and find out what documents exactly are required and provide them in best possible quality and as soon as possible. If all the data is correct, there should be no reason for the casino to delay your withdrawal. Could you please advise how many days ago you have started the verification process? Thank you in advance for your reply. 

Best regards,

Petronela

I started by submitting my documents 14 days ago. In the meantime, my winnings have been a bit right,

i started a payout yesterday but it is just pending if they refuse again what do we do.

Sincerely, Martin

jeg startede med at sende mine dokumenter ind for 14 dage siden.i mellemtiden er min gevinst blevet en del højre,

jeg har sat en udbetaling i gang i går, men den står bare under pending, hvis de nægter igen hvad gør vi så.

Med venlig hilsen martin

Thank you very much Martin for providing all the necessary information. I will now transfer your complaint to my colleague Kristína who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I would like to ask the Loki Casino to comment on this case. We would like to know what should Martin do in order to successfully withdraw his winnings.

Hi Kristian if you need evidence I have taken screenshot of everything

Mvh Martin

Hej Kristian hvis i skal bruge beviser har jeg taget screenshot af alt

Mvh Martin

Hello everyone!

We would like to inform you that we approved the player's withdrawal. Moreover, we approved the full amount which is over our limits. We did this as compensation for the delay. This delay is due to the fact that the player's winnings have been passed additional verification.

As for the documents, we disapproved one of them because it is in a bad quality and does not fully match what we requested.

All in all, the player's withdrawal is approved, and we believe that this complaint should be closed.

Kindest regards,

Loki Casino Team

Hello everyone,

Thank you so much Loki Casino Team, for taking your time to reply to this complaint. We highly appreciate your cooperation and we will be happy to close the complaint as 'resolved' right after Martin confirmes, he received his winnings.

We will also consider this case to be resolved, if Martin doesn't reply to this thread.

Hi Casino Guru, then I got my winnings. I thank you for your help in doing a great job. Loki paid the full amount etc Martin 👍

Hej casino Guru, så fik jeg min gevinst. Jeg takker for hjælpen, i gør et stort arbejde. Loki udbetalte det fulde beløb mvh Martin 👍

Dear Martin,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.

I hope you won’t come across a problem like this again.

Best regards,

Kristina