Jeg var medlem af kasinoet online, og jeg nød siden i starten. Efter aldrig rigtig at have vundet noget stort, lykkedes det mig til sidst at få mine penge op til £100.000 efter at have ramt et par jackpots på spillene.
Det var her, problemerne startede, da jeg forsøgte at hæve pengene.
Kasinoet er glad for, at du tilføjer asucj penge, som du vil have over så kort en periode, men når de kommer til at udbetale, er det en anden sag.
De begrænsede mine konti til 1000 pr. dag 5000 pr. uge 15000 pr. måned. Som du kan forestille dig, vil en gambler hæve disse penge, men når du ikke kan, virker pengene ikke rigtige, og de spilles konstant.
Jeg kontaktede dem snesevis af gange og bad om at få min grænse øget, og de nægtede dette. Også selvom deres søsterselskab har højere tilbagetrækningsgrænser.
De nægtede oprindeligt at være en del af søsterselskabet, indtil jeg en dag modtog en e-mail fra ninecasino.com vedrørende en klage, jeg indgav til ninewincasino.com.
Denne e-mail indeholdt alle de oplysninger, jeg havde sendt til ninewin, men e-mailen og firmalogoet var fra søstersiden.
Jeg satte adskillige blokeringer på min konto, som stoppede mig med at spille online for at spare pengene og forsøge at hæve et anstændigt beløb. Når blokeringer blev placeret på kontoen, blev de fjernet, når de spurgte, og jeg blev ikke tvunget til at vente en periode på 24 timer, hvilket reglerne siger.
Til sidst en dag efter at have hævet et lille beløb gik jeg online, da mine midler var væk.
Jeg kontaktede virksomheden, og de sagde, at de ville undersøge sagen, men til sidst tilbød de mig et lille beløb som kompensation. Hvilket jeg ikke havde nogen anden mulighed end at tage, da alt jeg læste var negative anmeldelser online.
Så ud af det blå fandt jeg ud af, at min konto var lukket, og jeg kunne ikke få nogen kontakt fra dem angående min klage eller detaljer fremadrettet.
Jeg fandt så også senere ud af, at deres registreringer på deres søsterside også var blevet lukket, og jeg kunne ikke få adgang til nogen af dem. De har sat en tom blok på mine oplysninger på tværs af alle deres relaterede websteder.
Da de talte med live chat-repræsentanten, fortalte de mig, at konti er lukket, og de kan ikke give mig yderligere information.
Da min konto var tom, bemærkede jeg, at de derefter havde øget mine udbetalingsgrænser.
Efter at have læst deres vilkår og betingelser opdagede jeg, at de kunne tillade et maksimum på 3000 euro pr. udbetaling, men dette kunne gøres 3 gange om dagen efter anmodning. Jeg skal have anmodet om, at dette blev gjort mindst 10 gange, og det blev altid afvist af personalet
I was a member of the casino online and I was enjoying the site at first. After never really winning anything big I eventually managed to get my funds up to £100,000 after hitting a couple of jackpots on the games.
This is when the problems started when I was trying to withdraw the funds.
The casino is happy for you add asucj money as you want over such a short period of time but when they come to paying out it's a different matter all together.
They restricted my accounts to 1000 per day 5000 per week 15000 per month. As you can imagine a gambler wants to withdraw these funds but when you can't the money doesn't seem real and it's continually played.
I contacted them dozens of times asking for my limit to be increased and they refused this. Even though their sister company has higher withdrawal limits.
They initially denied being part of the sister company until one day I received an email from ninecasino.com regarding a complaint I made to ninewincasino.com.
This email contained all the information I had sent to ninewin but the email and company logo were from the sister site.
I put numerous blocks on my account which stopped me playing online in order to save the money and try and withdraw a decent amount. When blocks were placed onto the account they were removed upon asking and I wasn't made to wait a 24 hour period which rules state.
Eventually one day after withdrawing a small amount of money I went online when my funds had all gone.
I reached out to the company and they said they'd investigate but in the end they offered me a small amount of money as compensation. Which I had no option but to take as all I read was negative reviews online.
Then out of the blue I found my account was closed and I couldn't get any contact from them regarding my complaint or details moving forward.
I then also later found out thaty registrations on their sister site had also been closed and I couldn't get access to any of them. They have put a blank block on my details across all their related sites.
When speaking to live chat representative they told me the accounts closed and they can't give me any further information.
When my account was empty I noticed that they had then increased my withdrawal limits.
Upon reading their terms and conditions I discovered that they could allow a max of 3000 euro per withdrawal but this could be done 3 times a day upon request. I must have requested this to be done 10 times at least and it was always refused by staff
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