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Hello Guru Casino,

I have been depositing at Palmsbet (Bulgaria) for a year without a single withdrawal. Not a single win, only empty spins. I have made deposits totalling 2000 BGN. I have pictures of all deposits made in 2023.

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Една година депозити в Palmsbet (България)без нито едно теглене.Нито печалба,единствено празни врътки.Депозити на стойност 2000лв.Имам снимки на всички депозити през 2023г.

Dear kaynarov62,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Nick

Dear kaynarov62,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.