Playzilla Casino - Spilleren kæmper med at trække sine gevinster tilbage.

Hello,

i register me from your site at the playziall casino . i got massive problems with my second withdrawal, even i am verified (from my first withdrawal), the allways want me to do the same things a allready did for verification (log in to the site with me mobile, log in to the site with another laptop to check me ip et.).

So maybe you can help me in this case.

thanks and regards

johannes S***

Dear Johannes,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please note, sometimes the casino can require additional verification, and this isn’t unusual.

Please, could you advise if you have accumulated your winnings with or without an active bonus? 

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Hello and thanks for your answer. No, I played without a bonus. I was then repeatedly asked to log in via mobile data or another device. Then I had to upload documents as usual and send invoices etc. as proof of address (which Playzilla supposedly did not receive when asked, so I had to send them again.

I'll also send you the mail if I haven't deleted it yet.

Thanks and best regards

John

Hallo und danke für Ihre Antwort. Nein, ich habe ohne Bonus gespielt. Ich wurde dann immer wieder aufgefordert, mich über mobile Daten bzw. einem anderen Gerät einzuloggen. Dann musste ich wie gewohnt Dokumente hochladen und Rechnungen etc. zum Adressnachweis schicken (die Playzilla dann auf Nachfrage angeblich nicht bekommen hat, so musste ich sie erneut senden.

Ich schicke Ihnen auch noch die Mail, wenn ich sie noch nicht gelöscht habe.

Danke und viele Grüße

Johannes

Thank you very much Johannes for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Johannes,

I'm Nick and I'll be assisting you from now on. I would like to ask Playzilla Casino to join us and help us resolve the player's issue.

Hello, I have received the payouts. So problem solved. But I won't be playing there anymore due to these withdrawal issues.

Thank you and best regards

Hallo, ich habe die Auszahlungen erhalten. Problem also gelöst. Aber ich werde dort nicht mehr spielen aufgrund dieser Probleme bei der Auszahlung.

Vielen Dank und viele Grüße

Dear Johannes,

Thank you for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble in the future again. The complaint will be now closed.

Regards,

Nick

Casino.guru