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Look, I'm having trouble accessing the website in any way, and I withdrew 200 bucks but I can't get onto the site. This is not the first time this has happened. I want my money back.

Mira me pasa que no me deja entrar en la página de ningún modo y retiré 200 pavos y no hay manera de entra en la página y no es la primera vez que pasa quiero mi dinero

Dear Carlos_2121,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise when was the last time you succeeded in accessing your casino account?
• Was your account successfully verified in the past?
• Have you tried any other devices to access your account?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

It already lets me in but it has taken 2 and a half days for my withdrawal to arrive at my bank

Ya me deja entrar pero llevo 2 días y medio que me llegue mi retiro a mi banco

Hello, well, I played again and now I have withdrawn 500, I have screenshots of everything and it won't let me communicate or anything and I have another 200 but it tells me that the withdrawal limits have been exceeded.

Hola buenas eh vuelto a jugar y ahora e sacado 500 tengo capturas todo y no me deja ni comunicar ni nada y tengo otro 200 pero me dice que el excedido el límites de retiros

Nothing, I haven't received the income of 500. I've been withdrawing for 3 days now and it hasn't arrived.

Nada que no me llega el ingreso de 500 llevo ya 3 días con el retiro y no me a llegado

Hello, it's been 4 days and I haven't received my withdrawal of 500 bucks.

Buenas llevo 4 días y no me a llegado mi retiro de 500 pavos

I fully understand your frustration, Carlos_2121. However, I will set the timer for additional 6 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Dear Carlos_2121,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.